Unit4 is a fast-growing cloud company delivering ERP for mid-market, people-centric organisations. We are seeking a Manager, Customer Support who will be responsible for delivering consistent, high-quality support for our core products (ERP/ERPx, TM, and U4F). You will own the support relationships in your area, act as a point of escalation, and ensure a customer-centric approach that leads to great outcomes. As a Support Manager you will be expected to: ensure your teams deliver an excellent and consistent customer experience; ensure your teams are working efficiently, and you are making best use of resources; produce service metrics that provide insight into areas for improvement; build and own action plans for areas of improvement; promote the use of AI to augment the processing of customer support issues; work with other global support managers on service improvement initiatives; manage and own customer escalations and engagements alongside Account Managers and CSMs; track performance against agreed metrics and use data to drive improvements; ensure teams always work with agreed best practices; support our Knowledge Management culture; champion central initiatives to ensure adoption and improvement; teams development and employee retention. Key Metrics: CSAT, Transactional NPS, Backlog, Productivity, Escalations, Knowledge (creation and usage). Qualifications: Your Approach: You will champion the customer experience and be an advocate of service excellence. You will promote collaboration between the other service teams in our global organization (CS, PS, Cloud, CSM, R&D

Unit4 is a fast-growing cloud company delivering ERP for mid-market, people-centric organisations. We are seeking a Manager, Customer Support who will be responsible for delivering consistent, high-quality support for our core products (ERP/ERPx, TM, and U4F). You will own the support relationships in your area, act as a point of escalation, and ensure a customer-centric approach that leads to great outcomes. As a Support Manager you will be expected to: ensure your teams deliver an excellent and consistent customer experience; ensure your teams are working efficiently, and you are making best use of resources; produce service metrics that provide insight into areas for improvement; build and own action plans for areas of improvement; promote the use of AI to augment the processing of customer support issues; work with other global support managers on service improvement initiatives; manage and own customer escalations and engagements alongside Account Managers and CSMs; track performance against agreed metrics and use data to drive improvements; ensure teams always work with agreed best practices; support our Knowledge Management culture; champion central initiatives to ensure adoption and improvement; teams development and employee retention. Key Metrics: CSAT, Transactional NPS, Backlog, Productivity, Escalations, Knowledge (creation and usage). Qualifications: Your Approach: You will champion the customer experience and be an advocate of service excellence. You will promote collaboration between the other service teams in our global organization (CS, PS, Cloud, CSM, R&D