Intelligo is a fast-growing startup delivering AI-powered background checks for institutional investors, investment banks, law firms, and corporations. We are seeking a technically proficient, customer-focused Technical Support Specialist to join our remote Support team and help drive our ongoing growth. This is a remote position based in Bulgaria. The role requires availability from 1:00 PM to 10:00 PM Bulgarian local time, Monday through Friday.
Intelligo is a fast-growing startup delivering AI-powered background checks for institutional investors, investment banks, law firms, and corporations. We are seeking a technically proficient, customer-focused Technical Support Specialist to join our remote Support team and help drive our ongoing growth. This is a remote position based in Bulgaria. The role requires availability from 1:00 PM to 10:00 PM Bulgarian local time, Monday through Friday.
What you’ll do: - Provide outstanding tier 1 and tier 2 support via email, chat, and internal tools to clients and internal departments. - Diagnose product bugs and backend issues by reviewing logs to pinpoint root causes. - Escalate technical issues to relevant departments, prioritizing urgency and identifying workable workarounds where possible. - Troubleshoot basic computer issues such as connectivity, login/access problems, and software functionality. - Develop product knowledge across the frontend and database layers. - Collaborate with every department to understand the company’s operations.
What you’ll bring: - 1-2 years of experience in Technical Support in a global tech company - Native-level English - Experience with Zendesk and Intercom - Experience with MongoDB (or similar); writing queries not required - Experience with bug escalation (e.g., Jira, YouTrack) - Strong problem-solving skills and high level of service orientation - Proactive, solution-focused mindset - Ability to assess a customer’s urgency and communicate with empathy
Technical requirements: - Eligible to work legally in Bulgaria\
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What you’ll do: - Provide outstanding tier 1 and tier 2 support via email, chat, and internal tools to clients and internal departments. - Diagnose product bugs and backend issues by reviewing logs to pinpoint root causes. - Escalate technical issues to relevant departments, prioritizing urgency and identifying workable workarounds where possible. - Troubleshoot basic computer issues such as connectivity, login/access problems, and software functionality. - Develop product knowledge across the frontend and database layers. - Collaborate with every department to understand the company’s operations.
What you’ll bring: - 1-2 years of experience in Technical Support in a global tech company - Native-level English - Experience with Zendesk and Intercom - Experience with MongoDB (or similar); writing queries not required - Experience with bug escalation (e.g., Jira, YouTrack) - Strong problem-solving skills and high level of service orientation - Proactive, solution-focused mindset - Ability to assess a customer’s urgency and communicate with empathy
Technical requirements: - Eligible to work legally in Bulgaria\
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Based on: Technical Support Specialist
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