Technical Support Engineer 2 – AI Networking

Overview Dell Technologies is seeking a Technical Support Engineer 2 to join the Solutions Support as a Service team, supporting Dell and Nvidia AI Networking in Round Rock, TX. The role focuses on diagnosing and resolving enterprise AI networking issues across data centers, cloud, and edge environments, and contributing to product quality by reporting bugs.

Responsibilities - Own enterprise customer-reported issues from intake to resolution, coordinating with customers and internal stakeholders until satisfaction - Document all relevant technical information throughout the lifecycle and keep customers updated on progress - Coordinate with Engineering, Backline Teams, and other Lines of Business during resolution - Contribute to hardware and software quality by reporting bugs to Backline teams - Ensure professional customer treatment and drive operational excellence through structured processes and tools

Qualifications Essential - 3–5 years of experience integrating and troubleshooting servers, storage, and networking in a data center - Deep knowledge of Networking AI Solutions (data center and edge), Cloud Computing, Open Networking, SD-WAN, and Linux fundamentals - Core networking knowledge: Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 concepts, routing protocols; familiarity with BGP, VXLAN, EVPN - Excellent communication, analytical and troubleshooting skills; ability to prioritize in challenging situations - Experience working in h

Technical Support Engineer 2 – AI Networking

Overview Dell Technologies is seeking a Technical Support Engineer 2 to join the Solutions Support as a Service team, supporting Dell and Nvidia AI Networking in Round Rock, TX. The role focuses on diagnosing and resolving enterprise AI networking issues across data centers, cloud, and edge environments, and contributing to product quality by reporting bugs.

Responsibilities - Own enterprise customer-reported issues from intake to resolution, coordinating with customers and internal stakeholders until satisfaction - Document all relevant technical information throughout the lifecycle and keep customers updated on progress - Coordinate with Engineering, Backline Teams, and other Lines of Business during resolution - Contribute to hardware and software quality by reporting bugs to Backline teams - Ensure professional customer treatment and drive operational excellence through structured processes and tools

Qualifications Essential - 3–5 years of experience integrating and troubleshooting servers, storage, and networking in a data center - Deep knowledge of Networking AI Solutions (data center and edge), Cloud Computing, Open Networking, SD-WAN, and Linux fundamentals - Core networking knowledge: Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 concepts, routing protocols; familiarity with BGP, VXLAN, EVPN - Excellent communication, analytical and troubleshooting skills; ability to prioritize in challenging situations - Experience working in h