SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies across 60 languages and 30+ countries. We are seeking a Technical Support Consultant to deliver outstanding technical support via chat and email from a remote home office in Bucharest, Romania. Responsibilities include providing technical support via chats and emails, managing support tickets with a 24-hour SLA, participating in engineering planning, leading recurring retrospectives, reviewing AI chatbot conversations to optimize rules and responses, maintaining customer-facing documentation, improving Zendesk and Linear workflows, staying current with tools and technology, handling sensitive data securely, applying customer happiness practices, and maintaining deep knowledge of client solutions to meet KPIs. Requirements include excellent English (C1), 1–2 years in technical support, ability to translate technical issues for non-technical users, troubleshooting with browser tools and logs, understanding engineering workflows, distinguishing bugs from user/environment or third-party issues, documenting incidents with impact and reproduction steps, reading logs in Grafana, familiarity with marketplaces or reselling platforms, an AI-first mindset, hands-on experience with Zendesk and Linear, strong organizational skills, and a stable home computer with reliable internet. Nice to have: CRM experience and familiarity with reselling platforms. Benefits include fully remote work, inclusive international environment, USD compensation, referral rewards, balance between workload and per

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies across 60 languages and 30+ countries. We are seeking a Technical Support Consultant to deliver outstanding technical support via chat and email from a remote home office in Bucharest, Romania. Responsibilities include providing technical support via chats and emails, managing support tickets with a 24-hour SLA, participating in engineering planning, leading recurring retrospectives, reviewing AI chatbot conversations to optimize rules and responses, maintaining customer-facing documentation, improving Zendesk and Linear workflows, staying current with tools and technology, handling sensitive data securely, applying customer happiness practices, and maintaining deep knowledge of client solutions to meet KPIs. Requirements include excellent English (C1), 1–2 years in technical support, ability to translate technical issues for non-technical users, troubleshooting with browser tools and logs, understanding engineering workflows, distinguishing bugs from user/environment or third-party issues, documenting incidents with impact and reproduction steps, reading logs in Grafana, familiarity with marketplaces or reselling platforms, an AI-first mindset, hands-on experience with Zendesk and Linear, strong organizational skills, and a stable home computer with reliable internet. Nice to have: CRM experience and familiarity with reselling platforms. Benefits include fully remote work, inclusive international environment, USD compensation, referral rewards, balance between workload and per