Senior Staff Software Engineer, Agentic Search Infrastructure — ServiceNow

Overview Join ServiceNow as we build the next generation of enterprise search infrastructure powering AI agents. Our mission is to evolve from traditional product-specific search systems into a composable, agent-native platform that enables agents and applications to discover, retrieve, reason over, and recommend information across heterogeneous enterprise data sources. As a Senior Staff Engineer, you will be the technical owner for foundational search infrastructure that serves as the backbone of our agentic platform. You will drive the architecture, scalability, and evolution of core indexing and retrieval systems while partnering with the Search Ranking, ML, Platform, and AI teams to deliver production-grade search capabilities powering agent experiences across the company.

What You'll Do - Own Core Search Infrastructure: design, development, and operation of indexing systems, ingestion pipelines, metadata enrichment frameworks, and retrieval foundations that support a growing ecosystem of AI agents. - Drive technical strategy and architectural decisions across multiple search infrastructure domains, ensuring the platform scales to support future agent use cases and expanding enterprise datasets. - Serve as the technical authority for the end-to-end search lifecycle, from content ingestion through retrieval and ranking. - Build Next-Generation Indexing Systems: design and operate large-scale hybrid indexing architect

Senior Staff Software Engineer, Agentic Search Infrastructure — ServiceNow

Overview Join ServiceNow as we build the next generation of enterprise search infrastructure powering AI agents. Our mission is to evolve from traditional product-specific search systems into a composable, agent-native platform that enables agents and applications to discover, retrieve, reason over, and recommend information across heterogeneous enterprise data sources. As a Senior Staff Engineer, you will be the technical owner for foundational search infrastructure that serves as the backbone of our agentic platform. You will drive the architecture, scalability, and evolution of core indexing and retrieval systems while partnering with the Search Ranking, ML, Platform, and AI teams to deliver production-grade search capabilities powering agent experiences across the company.

What You'll Do - Own Core Search Infrastructure: design, development, and operation of indexing systems, ingestion pipelines, metadata enrichment frameworks, and retrieval foundations that support a growing ecosystem of AI agents. - Drive technical strategy and architectural decisions across multiple search infrastructure domains, ensuring the platform scales to support future agent use cases and expanding enterprise datasets. - Serve as the technical authority for the end-to-end search lifecycle, from content ingestion through retrieval and ranking. - Build Next-Generation Indexing Systems: design and operate large-scale hybrid indexing architect