Stripe is seeking a Senior Customer Success Manager to own a book of enterprise customers and help them realize the maximum value from Stripe's platform. You will partner with account executives and technical account managers to drive post-sale engagements focused on optimization, retention, and growth, while delivering payments insights and thought leadership. Responsibilities include managing account health, renewals, revenue expansion, and customer satisfaction; delivering business reviews, sharing product roadmaps, and guiding customers on how to optimize value from Stripe; advocating for customers with internal teams to drive product improvements; and supporting expansion opportunities in coordination with the account team.

Requirements

6+ years in a client-facing role with enterprise relationships; track record of leading technical conversations and persuading stakeholders based on requirements and value; strong executive presence for in-person meetings with multiple stakeholders; proven history of achieving targets in a sales context; ability to handle difficult customers or situations and demonstrate resolutions; flexibility to thrive in a high-growth environment where things change quickly. Preferred: experience as a consultant, pre-sales, technical account management, or equivalent; strong business sense and understanding of the drivers and strategy of users' businesses; track record of managing large, complex projects and programs; prior experience in Payments or FinTech.

About the role

Stripe is seeking a Senior Customer Success Manager to own a book of enterprise customers and help them realize the maximum value from Stripe's platform. You will partner with account executives and technical account managers to drive post-sale engagements focused on optimization, retention, and growth, while delivering payments insights and thought leadership. Responsibilities include managing account health, renewals, revenue expansion, and customer satisfaction; delivering business reviews, sharing product roadmaps, and guiding customers on how to optimize value from Stripe; advocating for customers with internal teams to drive product improvements; and supporting expansion opportunities in coordination with the account team.

Requirements

6+ years in a client-facing role with enterprise relationships; track record of leading technical conversations and persuading stakeholders based on requirements and value; strong executive presence for in-person meetings with multiple stakeholders; proven history of achieving targets in a sales context; ability to handle difficult customers or situations and demonstrate resolutions; flexibility to thrive in a high-growth environment where things change quickly. Preferred: experience as a consultant, pre-sales, technical account management, or equivalent; strong business sense and understanding of the drivers and strategy of users' businesses; track record of managing large, complex projects and programs; prior experience in Payments or FinTech.

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