Hollywood Park is seeking an IT Help Desk Technician I to provide hands-on technical support across the campus and during major events. This on-site role is located in Inglewood, California, and requires a proactive, reliable team player who can troubleshoot issues and communicate effectively to ensure a seamless technology experience for staff and guests. Responsibilities include: - Provide level 1 support to end users for hardware and software issues. - Deliver on-site IT and A/V support for game days and special events. - Diagnose and resolve desktop hardware and software problems; escalate as needed per SLA. - Provide day-to-day IT support for customers and executives. - Support Google Workspace and common desktop applications. - Create, manage, and resolve incident and service requests; maintain detailed records for problem resolution and trend analysis. - Investigate recurring issues and contribute to process improvements. - Collaborate with cross-functional teams to support technology needs for private events. - Manage asset tracking and inventory. Qualifications: - 2-year degree in Computer Science, Computer Information Systems, Information Technology, or equivalent experience. - 1-2 years of IT support experience; event support is a plus. - Knowledge of hardware, software, desktops (Windows/Mac), and basic networking. - Familiarity with Google Workspace is a plus. - Excellent written and verbal communication skills. - Strong analytical and troubleshooting abilities. - Professional demeanor and strong work ethic. - Ability to thrive in fast-paced live event environm

Hollywood Park is seeking an IT Help Desk Technician I to provide hands-on technical support across the campus and during major events. This on-site role is located in Inglewood, California, and requires a proactive, reliable team player who can troubleshoot issues and communicate effectively to ensure a seamless technology experience for staff and guests. Responsibilities include: - Provide level 1 support to end users for hardware and software issues. - Deliver on-site IT and A/V support for game days and special events. - Diagnose and resolve desktop hardware and software problems; escalate as needed per SLA. - Provide day-to-day IT support for customers and executives. - Support Google Workspace and common desktop applications. - Create, manage, and resolve incident and service requests; maintain detailed records for problem resolution and trend analysis. - Investigate recurring issues and contribute to process improvements. - Collaborate with cross-functional teams to support technology needs for private events. - Manage asset tracking and inventory. Qualifications: - 2-year degree in Computer Science, Computer Information Systems, Information Technology, or equivalent experience. - 1-2 years of IT support experience; event support is a plus. - Knowledge of hardware, software, desktops (Windows/Mac), and basic networking. - Familiarity with Google Workspace is a plus. - Excellent written and verbal communication skills. - Strong analytical and troubleshooting abilities. - Professional demeanor and strong work ethic. - Ability to thrive in fast-paced live event environm