John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. The Internal Sales Manager will lead and develop the Internal Sales function to deliver high-quality, compliant, and customer-focused commercial and technical support that drives business growth. The role ensures the team operates as an effective extension of external sales by maintaining strong technical competency, process excellence, and cross-functional coordination. Responsibilities include onboarding, training, and competency development; interpreting technical drawings and specifications for order accuracy; identifying cross-sell and upsell opportunities; evaluating customer inquiries and purchase orders; coordinating between Sales, Engineering, Aftermarket and Orderbook teams using tools like iProjects; acting as escalation point for inter-company technical and commercial enquiries; driving continuous improvement in sales processes and customer satisfaction; maintaining data integrity in customer records, price lists, and transactional processes; overseeing order entry, quote generation and contract review processes to ensure policy compliance; managing key accounts and channel partners; ensuring effective communication between intern

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. The Internal Sales Manager will lead and develop the Internal Sales function to deliver high-quality, compliant, and customer-focused commercial and technical support that drives business growth. The role ensures the team operates as an effective extension of external sales by maintaining strong technical competency, process excellence, and cross-functional coordination. Responsibilities include onboarding, training, and competency development; interpreting technical drawings and specifications for order accuracy; identifying cross-sell and upsell opportunities; evaluating customer inquiries and purchase orders; coordinating between Sales, Engineering, Aftermarket and Orderbook teams using tools like iProjects; acting as escalation point for inter-company technical and commercial enquiries; driving continuous improvement in sales processes and customer satisfaction; maintaining data integrity in customer records, price lists, and transactional processes; overseeing order entry, quote generation and contract review processes to ensure policy compliance; managing key accounts and channel partners; ensuring effective communication between intern