Front Line Manager for Sales & Marketing - Customer Success based in Wilkes-Barre, Pennsylvania, United States. This is a remote-capable role focused on leading rebate and chargeback programs for high-value customers and ensuring timely, accurate processing in line with SLAs. Responsibilities: Oversee distributor chargeback processing, validation, pricing, and finalization of settlements. Track and calculate rebates, validating accruals against terms and customer sales performance. Manage SLAs and supervise timely resolution of customer and vendor inquiries, ensuring high-quality service. Review, approve, and implement changes to rebates and chargebacks, including pricing and effective dates for high-value customers. Maintain accurate records of customer interactions, inquiries, complaints, and actions taken for accountability and process improvement. Coordinate with internal and cross-functional teams to resolve requests efficiently, providing periodic status updates to stakeholders. Monitor and manage incoming email and phone queries, ensuring acknowledgment and resolution in line with SLA requirements. Qualifications: Bachelors in Commerce, Economics, or Finance; MBA or Masters in Business Administration or Business Analytics. Certifications: Certified Scrum Master (CSM) and Six Sigma Green Belt. Required Skills: Collaboration tools, CX, CRM, Data tools, Data visualization, Insight generation, Marketing analytics, Oracle CX, People leadership, Project management. Languages: English (required), French (required, advanced C1). Job type: Regular. Work arrangement: Remote. C

Front Line Manager for Sales & Marketing - Customer Success based in Wilkes-Barre, Pennsylvania, United States. This is a remote-capable role focused on leading rebate and chargeback programs for high-value customers and ensuring timely, accurate processing in line with SLAs. Responsibilities: Oversee distributor chargeback processing, validation, pricing, and finalization of settlements. Track and calculate rebates, validating accruals against terms and customer sales performance. Manage SLAs and supervise timely resolution of customer and vendor inquiries, ensuring high-quality service. Review, approve, and implement changes to rebates and chargebacks, including pricing and effective dates for high-value customers. Maintain accurate records of customer interactions, inquiries, complaints, and actions taken for accountability and process improvement. Coordinate with internal and cross-functional teams to resolve requests efficiently, providing periodic status updates to stakeholders. Monitor and manage incoming email and phone queries, ensuring acknowledgment and resolution in line with SLA requirements. Qualifications: Bachelors in Commerce, Economics, or Finance; MBA or Masters in Business Administration or Business Analytics. Certifications: Certified Scrum Master (CSM) and Six Sigma Green Belt. Required Skills: Collaboration tools, CX, CRM, Data tools, Data visualization, Insight generation, Marketing analytics, Oracle CX, People leadership, Project management. Languages: English (required), French (required, advanced C1). Job type: Regular. Work arrangement: Remote. C