Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets, and we offer a collaborative, casual, and pet-friendly environment.

We are seeking a Customer Support Specialist to join our Contact Center. You will provide thoughtful, responsive support to pet owners by phone, chat, and email, educating customers about the value of Trupanion coverage. This is a full-time role with 8-hour shifts, five days per week, including weekends. Shifts begin between 10:00 AM and 1:30 PM Pacific Time. Training runs Monday through Friday, 8:00 AM to 5:00 PM PT. Weekend availability is required. This is a remote position open to candidates anywhere in the United States. A reliable wired internet connection is required; wireless, satellite, and mobile hotspots are not permitted. If you enjoy a mix of on-site and remote work, a hybrid schedule in our Seattle office is possible.

Responsibilities include managing high call volumes within tight deadlines; de-escalating difficult situations with empathy; utilizing multiple systems and tools to support our customers and maintain a seamless member experience; handling phone, chat, and email inquiries; listening actively to provide accurate information and resolve problems; adapting to evolving processes and workflows; effectively managing time to deliver exceptional service in a high-volume contact center; building genuine connections and tailoring communication to meet customer needs; documenting interactions and maintaining accurate

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets, and we offer a collaborative, casual, and pet-friendly environment.

We are seeking a Customer Support Specialist to join our Contact Center. You will provide thoughtful, responsive support to pet owners by phone, chat, and email, educating customers about the value of Trupanion coverage. This is a full-time role with 8-hour shifts, five days per week, including weekends. Shifts begin between 10:00 AM and 1:30 PM Pacific Time. Training runs Monday through Friday, 8:00 AM to 5:00 PM PT. Weekend availability is required. This is a remote position open to candidates anywhere in the United States. A reliable wired internet connection is required; wireless, satellite, and mobile hotspots are not permitted. If you enjoy a mix of on-site and remote work, a hybrid schedule in our Seattle office is possible.

Responsibilities include managing high call volumes within tight deadlines; de-escalating difficult situations with empathy; utilizing multiple systems and tools to support our customers and maintain a seamless member experience; handling phone, chat, and email inquiries; listening actively to provide accurate information and resolve problems; adapting to evolving processes and workflows; effectively managing time to deliver exceptional service in a high-volume contact center; building genuine connections and tailoring communication to meet customer needs; documenting interactions and maintaining accurate