Hallmark Health Care Solutions, Inc. is seeking a Customer Success Supervisor to lead the post-go-live support of the Physician Enterprise Suite. The role acts as the client relationship owner, team coach, operational leader, and senior escalation point for complex provider compensation, data, reporting, calculation, and system configuration issues. Compensation for this position ranges from $70,000 to $78,000 per year. Responsibilities include developing a complete understanding of the Physician Enterprise solutions, including system functionality, data flows, reporting, configuration, and calculation logic. The supervisor will supervise and coach the Customer Success Specialists, guiding prioritization, issue resolution, client communication, and performance; manage the transition from Implementation to Customer Success; provide hands-on support for provider compensation calculations, data accuracy, reporting, and system configuration; investigate discrepancies, validate data and results, perform root cause analysis, and recommend corrective actions; monitor workloads and service-level agreements; build and maintain strong client relationships; coordinate with Project Management, Business Analysis, Product, Engineering, Quality Assurance, and Implementation teams to resolve complex issues; participate in User Acceptance Testing, regression testing, and post-release support; ensure documentation of decisions, plans, resolutions, and recurring issues; identify customer health risks and opportunities for process improvement; support customer satisfaction, retention, and rene

Hallmark Health Care Solutions, Inc. is seeking a Customer Success Supervisor to lead the post-go-live support of the Physician Enterprise Suite. The role acts as the client relationship owner, team coach, operational leader, and senior escalation point for complex provider compensation, data, reporting, calculation, and system configuration issues. Compensation for this position ranges from $70,000 to $78,000 per year. Responsibilities include developing a complete understanding of the Physician Enterprise solutions, including system functionality, data flows, reporting, configuration, and calculation logic. The supervisor will supervise and coach the Customer Success Specialists, guiding prioritization, issue resolution, client communication, and performance; manage the transition from Implementation to Customer Success; provide hands-on support for provider compensation calculations, data accuracy, reporting, and system configuration; investigate discrepancies, validate data and results, perform root cause analysis, and recommend corrective actions; monitor workloads and service-level agreements; build and maintain strong client relationships; coordinate with Project Management, Business Analysis, Product, Engineering, Quality Assurance, and Implementation teams to resolve complex issues; participate in User Acceptance Testing, regression testing, and post-release support; ensure documentation of decisions, plans, resolutions, and recurring issues; identify customer health risks and opportunities for process improvement; support customer satisfaction, retention, and rene