Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. We are seeking a Customer Success Specialist to join our three-person Customer Success team and serve as the trusted point of contact for service agreement customers. Based in Helsinki, Finland, you will help customers use Vaisala solutions effectively, anticipate service needs, and maintain a seamless customer experience across the agreement lifecycle. You will work closely with the Sales team to ensure value delivery and contribute to ongoing improvements of our Customer Success model.

Responsibilities include: developing relationships with assigned EMEA service agreement customers; coordinating onboarding, regular check-ups, and renewals; collecting customer feedback; identifying and pursuing upsell/cross-sell opportunities with Sales; providing Tier 1 service sales support for EMEA; and contributing to process improvements in Customer Success.

Qualifications: A relevant degree in technical or commercial fields or equivalent work experience; experience in customer-facing roles; experience in B2B industrial or regulated environments is a plus; strong communication skills and the ability to build trust; experience with CRM systems (Salesforce is a plus); good decision-making and the ability to work independently; proficiency in English (additional languages are a plus); a growth mindset and curiosity to explore how AI tools can enhance daily work.

Applications: Applications are invited until August 16, 2026 via the application form.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. We are seeking a Customer Success Specialist to join our three-person Customer Success team and serve as the trusted point of contact for service agreement customers. Based in Helsinki, Finland, you will help customers use Vaisala solutions effectively, anticipate service needs, and maintain a seamless customer experience across the agreement lifecycle. You will work closely with the Sales team to ensure value delivery and contribute to ongoing improvements of our Customer Success model.

Responsibilities include: developing relationships with assigned EMEA service agreement customers; coordinating onboarding, regular check-ups, and renewals; collecting customer feedback; identifying and pursuing upsell/cross-sell opportunities with Sales; providing Tier 1 service sales support for EMEA; and contributing to process improvements in Customer Success.

Qualifications: A relevant degree in technical or commercial fields or equivalent work experience; experience in customer-facing roles; experience in B2B industrial or regulated environments is a plus; strong communication skills and the ability to build trust; experience with CRM systems (Salesforce is a plus); good decision-making and the ability to work independently; proficiency in English (additional languages are a plus); a growth mindset and curiosity to explore how AI tools can enhance daily work.

Applications: Applications are invited until August 16, 2026 via the application form.