Complete Venture Group is a growing organization supporting a portfolio of businesses. Aptive Diagnostics is hiring a Field-Based Customer Success Representative to serve healthcare facilities across the Metro Atlanta region. The Customer Success Representative acts as the primary liaison, building trusted relationships with Directors of Nursing, administrators, and nursing staff; delivering education on specimen collection procedures and Aptive Portal workflows; conducting site visits; providing exceptional customer service; resolving issues; and coordinating with internal teams. The position requires travel throughout the 100-mile Metro Atlanta territory, with a schedule of four field days per week plus one administrative day, typically from 8:00 AM to 6:00 PM, and most visits occurring between 9:00 AM and 4:00 PM. Responsibilities include following up on concerns, ensuring timely resolution, training facility staff, reviewing packaging and shipping requirements, and maintaining detailed visit documentation. Qualifications include excellent communication, strong organizational skills, the ability to work independently, and experience in healthcare, laboratory services, nursing, customer success, or medical sales. Benefits include company-branded scrubs and outerwear, mileage reimbursement, ongoing training, and potential team-building travel opportunities.

Complete Venture Group is a growing organization supporting a portfolio of businesses. Aptive Diagnostics is hiring a Field-Based Customer Success Representative to serve healthcare facilities across the Metro Atlanta region. The Customer Success Representative acts as the primary liaison, building trusted relationships with Directors of Nursing, administrators, and nursing staff; delivering education on specimen collection procedures and Aptive Portal workflows; conducting site visits; providing exceptional customer service; resolving issues; and coordinating with internal teams. The position requires travel throughout the 100-mile Metro Atlanta territory, with a schedule of four field days per week plus one administrative day, typically from 8:00 AM to 6:00 PM, and most visits occurring between 9:00 AM and 4:00 PM. Responsibilities include following up on concerns, ensuring timely resolution, training facility staff, reviewing packaging and shipping requirements, and maintaining detailed visit documentation. Qualifications include excellent communication, strong organizational skills, the ability to work independently, and experience in healthcare, laboratory services, nursing, customer success, or medical sales. Benefits include company-branded scrubs and outerwear, mileage reimbursement, ongoing training, and potential team-building travel opportunities.