3Shape is seeking a Customer Success Manager for its 3Shape Audio division in Kyiv, Ukraine in a hybrid role that combines proactive customer success, onboarding, training, and responsive support. You will be the trusted point of contact for customers and end users, guiding them to adopt best practices, maximize value from 3Shape Audio solutions, and coordinate timely resolution of questions and issues. You will report to the Customer Success Lead and collaborate with colleagues across Customer Success, Sales, Product, R&D, and Technical Support. This role offers the opportunity to impact the customer experience at a global technology company with roots in hearing care and digital innovation.

Key responsibilities: - Build trusted relationships and serve as the primary contact for customers and end users. - Drive adoption, monitor engagement, identify opportunities for additional enablement and value creation. - Support onboarding, deliver training, and share resources to maximize value of 3Shape Audio solutions. - Troubleshoot and coordinate with technical teams to resolve issues; ensure clear communication and follow-up. - Gather customer insights and share with Product, Support, R&D and Customer Success teams; contribute to process improvements. - Identify potential commercial opportunities and connect customers with appropriate sales colleagues for follow-up. - Participate in customer meetings, virtual and in-person events, tradeshows, and other customer-facing activities. - Travel occasionally to Western Europe as required.

Candidate profile: - Experience in customer

3Shape is seeking a Customer Success Manager for its 3Shape Audio division in Kyiv, Ukraine in a hybrid role that combines proactive customer success, onboarding, training, and responsive support. You will be the trusted point of contact for customers and end users, guiding them to adopt best practices, maximize value from 3Shape Audio solutions, and coordinate timely resolution of questions and issues. You will report to the Customer Success Lead and collaborate with colleagues across Customer Success, Sales, Product, R&D, and Technical Support. This role offers the opportunity to impact the customer experience at a global technology company with roots in hearing care and digital innovation.

Key responsibilities: - Build trusted relationships and serve as the primary contact for customers and end users. - Drive adoption, monitor engagement, identify opportunities for additional enablement and value creation. - Support onboarding, deliver training, and share resources to maximize value of 3Shape Audio solutions. - Troubleshoot and coordinate with technical teams to resolve issues; ensure clear communication and follow-up. - Gather customer insights and share with Product, Support, R&D and Customer Success teams; contribute to process improvements. - Identify potential commercial opportunities and connect customers with appropriate sales colleagues for follow-up. - Participate in customer meetings, virtual and in-person events, tradeshows, and other customer-facing activities. - Travel occasionally to Western Europe as required.

Candidate profile: - Experience in customer