Blinkops is seeking a Customer Success Manager to serve as a trusted technical advisor for our customers, balancing technical expertise with a focus on customer value. The CSM will help customers become successful champions by leading technical conversations with DevOps, SRE, and SecOps teams, resolving issues, onboarding, and sharing scalable methodologies in collaboration with Sales, Marketing, Field Engineering, and Product Management. Responsibilities include managing onboarding for new customers to drive satisfaction, driving adoption and expansion to maximize ROI, refining internal processes for the Customer Success team, conducting growth initiatives and quarterly business reviews with customers, and maintaining customer health by introducing relevant features. You will educate champions and executives on the product's value, build relationships with executive stakeholders, and collaborate cross-functionally to ensure customer value is delivered. Additionally, you will advocate for customer needs and uphold accountability for achieving customer goals while fostering a culture of information sharing with product, sales, and support teams. Requirements: 4+ years in Enterprise CSM or Enterprise Account Management; strong English communication (written, spoken, and presentation); 3+ years in Security/SecOps or DevOps; 4+ years in startups; experience with upselling, renewals, and cross-selling; experience working with technical customers and executives; ability to clearly convey technical concepts and identify customer experience patterns. Nice to have: 1+ years MSSP exp

Blinkops is seeking a Customer Success Manager to serve as a trusted technical advisor for our customers, balancing technical expertise with a focus on customer value. The CSM will help customers become successful champions by leading technical conversations with DevOps, SRE, and SecOps teams, resolving issues, onboarding, and sharing scalable methodologies in collaboration with Sales, Marketing, Field Engineering, and Product Management. Responsibilities include managing onboarding for new customers to drive satisfaction, driving adoption and expansion to maximize ROI, refining internal processes for the Customer Success team, conducting growth initiatives and quarterly business reviews with customers, and maintaining customer health by introducing relevant features. You will educate champions and executives on the product's value, build relationships with executive stakeholders, and collaborate cross-functionally to ensure customer value is delivered. Additionally, you will advocate for customer needs and uphold accountability for achieving customer goals while fostering a culture of information sharing with product, sales, and support teams. Requirements: 4+ years in Enterprise CSM or Enterprise Account Management; strong English communication (written, spoken, and presentation); 3+ years in Security/SecOps or DevOps; 4+ years in startups; experience with upselling, renewals, and cross-selling; experience working with technical customers and executives; ability to clearly convey technical concepts and identify customer experience patterns. Nice to have: 1+ years MSSP exp