CrossLease is a FinTech that develops cloud-based leasing and refinancing software, Made in Germany. Our clients are leasing companies and financial service providers who run their day-to-day operations with our software.
Good software can be built by many. What makes the difference happens afterwards: in support, in operation, in collaboration. That is exactly what we are looking for you to contribute.
CrossLease is a FinTech that develops cloud-based leasing and refinancing software, Made in Germany. Our clients are leasing companies and financial service providers who run their day-to-day operations with our software.
Good software can be built by many. What makes the difference happens afterwards: in support, in operation, in collaboration. That is exactly what we are looking for you to contribute.
Responsibilities - You are the primary point of contact for around 15 customers in the leasing and financial sector. - You will personally and directly support your customers (we address everyone informally). If something is unclear, you call rather than sending an email. - You bridge the gap between customers and developers. Requirements, timelines, releases: you ensure committed delivery dates are met and report status to the customer proactively. - You build your own structure: processes, routines, and overviews—exactly as you envision. - You perform follow-ups until tasks are completed; no 'I’ve forwarded it'—it's done.
Qualifications - 2–4 years of experience in a customer-facing role (Customer Success, Account Management, Customer Support, Project Coordination or similar) - German at business fluent level (our clients are German-speaking) - You pick up the phone and speak up, calling is part of your daily routine - You work independently, even when a defined process does not exist yet - You keep commitments and deadlines without reminders - You live in the Greater Munich area and are in our modern Oberhaching office four days out of five
Nice to have: - Experience
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Responsibilities - You are the primary point of contact for around 15 customers in the leasing and financial sector. - You will personally and directly support your customers (we address everyone informally). If something is unclear, you call rather than sending an email. - You bridge the gap between customers and developers. Requirements, timelines, releases: you ensure committed delivery dates are met and report status to the customer proactively. - You build your own structure: processes, routines, and overviews—exactly as you envision. - You perform follow-ups until tasks are completed; no 'I’ve forwarded it'—it's done.
Qualifications - 2–4 years of experience in a customer-facing role (Customer Success, Account Management, Customer Support, Project Coordination or similar) - German at business fluent level (our clients are German-speaking) - You pick up the phone and speak up, calling is part of your daily routine - You work independently, even when a defined process does not exist yet - You keep commitments and deadlines without reminders - You live in the Greater Munich area and are in our modern Oberhaching office four days out of five
Nice to have: - Experience
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Based on: Customer Success Manager
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