Customer Success Manager

CSC

HybridPosted July 28, 2026

About the role

CSC is seeking a Customer Success Manager for its Digital Brand Services (DBS) division. The role will involve engaging with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information clearly. A track record of delivering outstanding B2B customer service and relationship management, comfort with technology, and a basic understanding of how the Internet operates are required.

Customer Success Manager

CSC

HybridPosted July 28, 2026

About the role

CSC is seeking a Customer Success Manager for its Digital Brand Services (DBS) division. The role will involve engaging with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information clearly. A track record of delivering outstanding B2B customer service and relationship management, comfort with technology, and a basic understanding of how the Internet operates are required.

What you'll do: - Build relationships with B and C-level executives to understand customers' business goals and KPIs. - Proactively educate clients about industry developments and potential impacts to their online strategy. - Provide clients with strategic insights, analytics, and recommendations regarding assets managed by CSC. - Serve as the primary point of contact to ensure requests and projects are completed on time and within budget. - Manage customer relationships to ensure retention and satisfaction in assigned accounts. - Partner with Sales to develop and execute account plans. - Identify and develop additional client contacts within accounts; identify and generate new sales leads. - Provide budget projections and conduct contract and price negotiations for assigned accounts. - Develop and conduct effective client presentations and business reviews, in-person or via Microsoft Teams, using PowerPoint and Excel. - Maintain up-to-date notes, leads, quotations, and contracts in the CRM. - Stay informed on indust

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What you'll do: - Build relationships with B and C-level executives to understand customers' business goals and KPIs. - Proactively educate clients about industry developments and potential impacts to their online strategy. - Provide clients with strategic insights, analytics, and recommendations regarding assets managed by CSC. - Serve as the primary point of contact to ensure requests and projects are completed on time and within budget. - Manage customer relationships to ensure retention and satisfaction in assigned accounts. - Partner with Sales to develop and execute account plans. - Identify and develop additional client contacts within accounts; identify and generate new sales leads. - Provide budget projections and conduct contract and price negotiations for assigned accounts. - Develop and conduct effective client presentations and business reviews, in-person or via Microsoft Teams, using PowerPoint and Excel. - Maintain up-to-date notes, leads, quotations, and contracts in the CRM. - Stay informed on indust