4M is the utility data platform for infrastructure intelligence, helping leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv.

The Opportunity: 4M is scaling its enterprise customer base and seeks an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts, including several of our largest enterprise relationships. This is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will become the trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback, adoption blockers, and account risk.

Key Responsibilities: Own the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption. Lead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with multi-stakeholder buying groups. Build and maintain strategic relationships from project-level users up through executive sponsors at large engineering and construction firms. Identify expansion opportunities within existing accounts and partner cross-functionally with Sales and Account Executive teams to convert them. Systematically track account health and usage to proactively flag and mitigate churn risks. Ser

4M is the utility data platform for infrastructure intelligence, helping leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv.

The Opportunity: 4M is scaling its enterprise customer base and seeks an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts, including several of our largest enterprise relationships. This is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will become the trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback, adoption blockers, and account risk.

Key Responsibilities: Own the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption. Lead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with multi-stakeholder buying groups. Build and maintain strategic relationships from project-level users up through executive sponsors at large engineering and construction firms. Identify expansion opportunities within existing accounts and partner cross-functionally with Sales and Account Executive teams to convert them. Systematically track account health and usage to proactively flag and mitigate churn risks. Ser