This is an on-site, office-based role in Topeka, Kansas, United States. Polo Custom Products is seeking a Customer Success Manager to grow and support profitable sales of custom sewn, sealed and thermoformed products. The role involves managing sales representatives and lower-level customer accounts within assigned divisions and serving as the go-to supplier for key customers.

Essential Functions: - Serve as a positive role model consistent with Polo’s corporate culture. - Manage profitable sales in the assigned divisions for Polo Custom Products by deeply understanding the customer base, their profitability, and ensuring Polo is the preferred supplier. - Stay up to date on the customer base’s industry and regulatory changes so customers can stay compliant. - Travel as needed to Polo facilities and assigned accounts to understand business needs and build strong relationships with key personnel. - Attend division-specific webinars, supplier summits, and events to deepen industry knowledge. - Provide reliable back-up to Customer Account Specialists in day-to-day activities. - Coordinate new and existing sales programs through product development and manufacturing processes, maximizing profit and value to the customer. - Serve as a key trainer for Customer Account Specialists. - Verify, enter, confirm, track, change and expedite customer orders for assigned accounts. - Ensure profitability by reviewing inventory reports, managing raw material price increases and MOQs, processing ECNs, running aging order reports, and maintaining positive customer relationships. - Cross-train

This is an on-site, office-based role in Topeka, Kansas, United States. Polo Custom Products is seeking a Customer Success Manager to grow and support profitable sales of custom sewn, sealed and thermoformed products. The role involves managing sales representatives and lower-level customer accounts within assigned divisions and serving as the go-to supplier for key customers.

Essential Functions: - Serve as a positive role model consistent with Polo’s corporate culture. - Manage profitable sales in the assigned divisions for Polo Custom Products by deeply understanding the customer base, their profitability, and ensuring Polo is the preferred supplier. - Stay up to date on the customer base’s industry and regulatory changes so customers can stay compliant. - Travel as needed to Polo facilities and assigned accounts to understand business needs and build strong relationships with key personnel. - Attend division-specific webinars, supplier summits, and events to deepen industry knowledge. - Provide reliable back-up to Customer Account Specialists in day-to-day activities. - Coordinate new and existing sales programs through product development and manufacturing processes, maximizing profit and value to the customer. - Serve as a key trainer for Customer Account Specialists. - Verify, enter, confirm, track, change and expedite customer orders for assigned accounts. - Ensure profitability by reviewing inventory reports, managing raw material price increases and MOQs, processing ECNs, running aging order reports, and maintaining positive customer relationships. - Cross-train