Customer Success Lead at Townsquare Interactive, based in Uptown Charlotte, North Carolina, United States. This on-site role focuses on helping small and mid-sized businesses grow by maximizing the value of our digital marketing and business management solutions. You will partner with clients to onboard, adopt, and renew our platforms, delivering proactive, high-quality support and measurable ROI. Day-to-day responsibilities include handling approximately 10 inbound and 10–15 outbound client calls, managing a queue of client tickets (BMP inquiries and minor website edits), and collaborating with internal teams such as web design and SEO for more complex requests. You will build and maintain strong client relationships to drive retention, proactively uncover pain points, tailor solutions, and maximize ROI. You will maintain accurate records of all client interactions. Requirements include a Bachelor’s Degree and prior customer success or sales experience; excellent written and verbal communication; strong follow-up, problem-solving, and attention to detail; and the ability to thrive in a fast-paced environment. Benefits include competitive base salary with bonus, PTO and holidays, Volunteer Time Off, health/dental/vision/pet insurance, 401(k) with match and Employee Stock Purchase Plan, company-provided laptop, and comprehensive training with clear paths for advancement. This is a great opportunity to grow into advanced account management, strategy, and leadership roles within Townsquare’s digital marketing platform.

Customer Success Lead at Townsquare Interactive, based in Uptown Charlotte, North Carolina, United States. This on-site role focuses on helping small and mid-sized businesses grow by maximizing the value of our digital marketing and business management solutions. You will partner with clients to onboard, adopt, and renew our platforms, delivering proactive, high-quality support and measurable ROI. Day-to-day responsibilities include handling approximately 10 inbound and 10–15 outbound client calls, managing a queue of client tickets (BMP inquiries and minor website edits), and collaborating with internal teams such as web design and SEO for more complex requests. You will build and maintain strong client relationships to drive retention, proactively uncover pain points, tailor solutions, and maximize ROI. You will maintain accurate records of all client interactions. Requirements include a Bachelor’s Degree and prior customer success or sales experience; excellent written and verbal communication; strong follow-up, problem-solving, and attention to detail; and the ability to thrive in a fast-paced environment. Benefits include competitive base salary with bonus, PTO and holidays, Volunteer Time Off, health/dental/vision/pet insurance, 401(k) with match and Employee Stock Purchase Plan, company-provided laptop, and comprehensive training with clear paths for advancement. This is a great opportunity to grow into advanced account management, strategy, and leadership roles within Townsquare’s digital marketing platform.