Commercial Customer Success Manager – London (Hybrid)

Overview GWI is seeking a Commercial Customer Success Manager to join our global Revenue team. You will own relationships with a dedicated book of business, drive renewal rates, and collaborate with Hybrid Account Executives to identify growth opportunities. Your mission is to ensure customers realize maximum value from GWI’s product offerings and to support onboarding, adoption, and expansion.

Responsibilities - Own and manage the renewal process to achieve high renewal rates across your portfolio. - Identify opportunities for account growth and collaborate with Hybrid Account Executives to win these opportunities. - Ensure customers are successful in achieving their business goals through the use of GWI products. - Drive customer satisfaction and retention by monitoring churn, retention, and Net Promoter Score (NPS). - Deliver onboarding and product training to drive usage, engagement, and expansion opportunities. - Provide best-in-class support via email, live chat, and video calls; document outcomes. - Create training materials (guides and videos) and share best practices. - Collaborate with revenue, product, marketing, and channel teams; relay customer feedback to relevant departments. - Proactively review usage reports to identify risks and engage customers accordingly. - Support marketing with case studies/testimonials and keep Salesforce up-to-date.

Requirements - Experience as a Custo

Commercial Customer Success Manager – London (Hybrid)

Overview GWI is seeking a Commercial Customer Success Manager to join our global Revenue team. You will own relationships with a dedicated book of business, drive renewal rates, and collaborate with Hybrid Account Executives to identify growth opportunities. Your mission is to ensure customers realize maximum value from GWI’s product offerings and to support onboarding, adoption, and expansion.

Responsibilities - Own and manage the renewal process to achieve high renewal rates across your portfolio. - Identify opportunities for account growth and collaborate with Hybrid Account Executives to win these opportunities. - Ensure customers are successful in achieving their business goals through the use of GWI products. - Drive customer satisfaction and retention by monitoring churn, retention, and Net Promoter Score (NPS). - Deliver onboarding and product training to drive usage, engagement, and expansion opportunities. - Provide best-in-class support via email, live chat, and video calls; document outcomes. - Create training materials (guides and videos) and share best practices. - Collaborate with revenue, product, marketing, and channel teams; relay customer feedback to relevant departments. - Proactively review usage reports to identify risks and engage customers accordingly. - Support marketing with case studies/testimonials and keep Salesforce up-to-date.

Requirements - Experience as a Custo