Chick-fil-A, Inc. is seeking a Bilingual Customer Support Agent to provide exceptional service to customers via phone, online, and other channels. As the first point of contact, you will listen, diagnose, and resolve inquiries, delivering accurate information and friendly support that reinforces the Chick-fil-A brand. This role requires strong empathy, active listening, problem solving, and the ability to manage multiple systems and cases. You will be part of a flexible Future Model with a hybrid work arrangement (in-person at least 8–10 days per month and virtual work).

Responsibilities - Resolve customer inquiries (technical or non-technical) via phone, online, or other channels. - Use the Customer Support Management system to open cases, research answers, document notes as needed. - Demonstrate customer service competencies: active listening, empathy, effective communication, problem solving. - Continuously learn and practice customer service skills; follow standard operating procedures and use sound business judgment; tailor communication to audiences. - Manage own workload independently; quickly learn topics and new initiatives to provide customers with the latest solutions. - Troubleshoot and resolve issues using technology and various Customer Support tools; research technical and non-technical information across multiple tools while talking to customers. - Acquire new skills; share expertise as necessary; maintain Knowledge Centered Services training and certifications. - Use QA feedback for development and review KPIs to drive performance improvements.

Required Q

Chick-fil-A, Inc. is seeking a Bilingual Customer Support Agent to provide exceptional service to customers via phone, online, and other channels. As the first point of contact, you will listen, diagnose, and resolve inquiries, delivering accurate information and friendly support that reinforces the Chick-fil-A brand. This role requires strong empathy, active listening, problem solving, and the ability to manage multiple systems and cases. You will be part of a flexible Future Model with a hybrid work arrangement (in-person at least 8–10 days per month and virtual work).

Responsibilities - Resolve customer inquiries (technical or non-technical) via phone, online, or other channels. - Use the Customer Support Management system to open cases, research answers, document notes as needed. - Demonstrate customer service competencies: active listening, empathy, effective communication, problem solving. - Continuously learn and practice customer service skills; follow standard operating procedures and use sound business judgment; tailor communication to audiences. - Manage own workload independently; quickly learn topics and new initiatives to provide customers with the latest solutions. - Troubleshoot and resolve issues using technology and various Customer Support tools; research technical and non-technical information across multiple tools while talking to customers. - Acquire new skills; share expertise as necessary; maintain Knowledge Centered Services training and certifications. - Use QA feedback for development and review KPIs to drive performance improvements.

Required Q