AVP, Commercial and Scale Customer Success is a senior leadership role responsible for the strategy, operations, and management of the enterprise Customer Success organization. Reporting to the VP of Customer Success, you will lead a cross-functional team of Customer Success Managers to drive value for enterprise customers, focusing on retention, expansion, and growth. You will drive customer value realization and play a critical role in achieving retention targets and quarterly business objectives. This is a cross-functional role that partners with Sales, Product, Engineering, and Customer Support to close the feedback loop on customer and team needs. Your experience in cross-functional environments will be critical as we scale and mature our best practices across the Customer Success organization. What you will be doing: - Develop and execute the vision and strategy for enterprise growth and retention. - Mentor and cultivate a high-performing team; lead from the front and roll up your sleeves when needed. - Anticipate scale requirements of the post-sales motion in line with business growth; drive changes and communicate across the organization. - Drive customer outcomes through product adoption and delivering an exceptional customer experience. - Provide a strong escalation point for your team and engage with customer champions. - Maintain visibility into and continuously improve customer health across onboarding, time to value, and growth. - Champion customers and create tight feedback loops between customers and internal teams. - Drive new business growth by building ad

AVP, Commercial and Scale Customer Success is a senior leadership role responsible for the strategy, operations, and management of the enterprise Customer Success organization. Reporting to the VP of Customer Success, you will lead a cross-functional team of Customer Success Managers to drive value for enterprise customers, focusing on retention, expansion, and growth. You will drive customer value realization and play a critical role in achieving retention targets and quarterly business objectives. This is a cross-functional role that partners with Sales, Product, Engineering, and Customer Support to close the feedback loop on customer and team needs. Your experience in cross-functional environments will be critical as we scale and mature our best practices across the Customer Success organization. What you will be doing: - Develop and execute the vision and strategy for enterprise growth and retention. - Mentor and cultivate a high-performing team; lead from the front and roll up your sleeves when needed. - Anticipate scale requirements of the post-sales motion in line with business growth; drive changes and communicate across the organization. - Drive customer outcomes through product adoption and delivering an exceptional customer experience. - Provide a strong escalation point for your team and engage with customer champions. - Maintain visibility into and continuously improve customer health across onboarding, time to value, and growth. - Champion customers and create tight feedback loops between customers and internal teams. - Drive new business growth by building ad