Job overview: We are looking for a Senior Agentic AI & ITSM/AIOps Solutions Architect to design enterprise AI solutions based on generative AI, intelligent agents, RAG, automation, observability, and workflow orchestration, specifically applied to ITSM/AIOps and service management contexts. You will define agent models, tools, memory, context, decision flows, evidence recovery, assisted automation, scoring, human validation, and continuous improvement mechanisms. The role requires a hands-on senior profile with technical vision to support the implementation of AI-driven solutions in real business and operational processes.

Job overview: We are looking for a Senior Agentic AI & ITSM/AIOps Solutions Architect to design enterprise AI solutions based on generative AI, intelligent agents, RAG, automation, observability, and workflow orchestration, specifically applied to ITSM/AIOps and service management contexts. You will define agent models, tools, memory, context, decision flows, evidence recovery, assisted automation, scoring, human validation, and continuous improvement mechanisms. The role requires a hands-on senior profile with technical vision to support the implementation of AI-driven solutions in real business and operational processes.