Nice to meet you! In short: Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager in Lausanne, Switzerland, you will be at the heart of the customer journey, owning a diverse portfolio and driving client satisfaction, growth, and retention.

Responsibilities - Own and manage a portfolio of 200 clients from post-trial engagement to renewal. - Build and maintain strong, long-term relationships with key contacts to manage expectations, satisfaction, and retention. - Continuously analyze client needs to optimize their experience and identify cross-sell or upsell opportunities. - Drive organic growth within your segment to maximize account potential and business value. - Proactively engage with clients flagged during health checks and monitor key metrics to prevent churn. - Manage contract negotiations, account reviews, and renewal or termination processes. - Collaborate cross-functionally with Acquisition, Product, Operations, and Support teams to ensure a consistent client experience. - Provide feedback to internal teams based on client insights to continually improve our offerings and processes.

What to expect Your profile - 2+ years of professional experience in client success, account management, or a similar customer-facing role. - Proven track record of efficiently managing and growing a large, diverse client portfolio. - Confident use of CRM tools. - Proactive, solution-oriented mindset with a sense of hospitality. - Excellent interpersonal and communication skills to connect effectively with various stakeholders. - Abilit

Nice to meet you! In short: Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager in Lausanne, Switzerland, you will be at the heart of the customer journey, owning a diverse portfolio and driving client satisfaction, growth, and retention.

Responsibilities - Own and manage a portfolio of 200 clients from post-trial engagement to renewal. - Build and maintain strong, long-term relationships with key contacts to manage expectations, satisfaction, and retention. - Continuously analyze client needs to optimize their experience and identify cross-sell or upsell opportunities. - Drive organic growth within your segment to maximize account potential and business value. - Proactively engage with clients flagged during health checks and monitor key metrics to prevent churn. - Manage contract negotiations, account reviews, and renewal or termination processes. - Collaborate cross-functionally with Acquisition, Product, Operations, and Support teams to ensure a consistent client experience. - Provide feedback to internal teams based on client insights to continually improve our offerings and processes.

What to expect Your profile - 2+ years of professional experience in client success, account management, or a similar customer-facing role. - Proven track record of efficiently managing and growing a large, diverse client portfolio. - Confident use of CRM tools. - Proactive, solution-oriented mindset with a sense of hospitality. - Excellent interpersonal and communication skills to connect effectively with various stakeholders. - Abilit