Account Manager on-site in Ocala, Florida, United States serves as the primary liaison between Surgical Instrument Service (SIS) and assigned healthcare facilities, building strong customer relationships and coordinating repair and service activities while delivering education and consultative support to expand SIS services. Essential duties include developing and maintaining relationships with hospital personnel across SPD, OR, Endoscopy, Materials Management, and clinical leadership; communicating customer needs to SIS; guiding conversations to achieve targeted outcomes in training, education, and services; maintaining an improvement mindset; setting expectations for repairs, loaner equipment, and equipment sales; and providing feedback on contract performance during regular business reviews. Service Coordination & Operational Support involves coordinating repair pickups and deliveries, loaner equipment, and related logistics; managing on-site repair visits; aligning customer expectations with repair timelines, order status, and service capabilities; advocating for the customer within SIS; accurately completing repair orders, shipping documents, sales requests, and customer forms; using SISCOMS and related systems to track repairs and maintain customer records; following procedures for rush repairs and customer-specific requirements; ensuring proof of delivery documentation and digital signatures. Customer Education covers in-service training on device care, handling, inspection, testing, and transportation; educating customers on SIS repair processes, turnaround times, r

Account Manager on-site in Ocala, Florida, United States serves as the primary liaison between Surgical Instrument Service (SIS) and assigned healthcare facilities, building strong customer relationships and coordinating repair and service activities while delivering education and consultative support to expand SIS services. Essential duties include developing and maintaining relationships with hospital personnel across SPD, OR, Endoscopy, Materials Management, and clinical leadership; communicating customer needs to SIS; guiding conversations to achieve targeted outcomes in training, education, and services; maintaining an improvement mindset; setting expectations for repairs, loaner equipment, and equipment sales; and providing feedback on contract performance during regular business reviews. Service Coordination & Operational Support involves coordinating repair pickups and deliveries, loaner equipment, and related logistics; managing on-site repair visits; aligning customer expectations with repair timelines, order status, and service capabilities; advocating for the customer within SIS; accurately completing repair orders, shipping documents, sales requests, and customer forms; using SISCOMS and related systems to track repairs and maintain customer records; following procedures for rush repairs and customer-specific requirements; ensuring proof of delivery documentation and digital signatures. Customer Education covers in-service training on device care, handling, inspection, testing, and transportation; educating customers on SIS repair processes, turnaround times, r