Atmos Energy is seeking a Customer Support Associate for an on-site position in Amarillo, Texas. This role primarily handles inbound inquiries regarding basic service connections, disconnections, billing questions, and payment arrangements, communicating with customers by phone and other channels. Key duties include processing transactions within designated authority, applying company policies, correcting errors on customer accounts using the online Customer Information System, and communicating accurate information in a timely, professional manner. The position involves researching potential discrepancies, verifying customer identity and addresses, and handling calls related to natural gas emergencies according to standardized procedures. Qualifications include a high school diploma or GED and strong verbal and written communication skills; basic math and computer skills are required. Pre- and post-employment screenings, including drug testing as outlined by the Department of Transportation and PHMSA, are required. Bilingual (Spanish-English) differential pay is available upon completion of training and a bilingual assessment. Atmos Energy is an Equal Opportunity Employer. The shift is Monday through Friday, 9:15 am to 6:15 pm.

Atmos Energy is seeking a Customer Support Associate for an on-site position in Amarillo, Texas. This role primarily handles inbound inquiries regarding basic service connections, disconnections, billing questions, and payment arrangements, communicating with customers by phone and other channels. Key duties include processing transactions within designated authority, applying company policies, correcting errors on customer accounts using the online Customer Information System, and communicating accurate information in a timely, professional manner. The position involves researching potential discrepancies, verifying customer identity and addresses, and handling calls related to natural gas emergencies according to standardized procedures. Qualifications include a high school diploma or GED and strong verbal and written communication skills; basic math and computer skills are required. Pre- and post-employment screenings, including drug testing as outlined by the Department of Transportation and PHMSA, are required. Bilingual (Spanish-English) differential pay is available upon completion of training and a bilingual assessment. Atmos Energy is an Equal Opportunity Employer. The shift is Monday through Friday, 9:15 am to 6:15 pm.