Join a fast-growing AI startup backed by Y Combinator in Munich as their first Customer Success Manager. This seed-stage B2B SaaS company automates quoting and order processing for distributors and manufacturers using AI, helping sales teams reduce manual work and close more deals. You will own the full post-sales customer journey and collaborate with the Chief Product Officer, sales, and engineering to drive retention, expansion, and product adoption. No visa sponsorship is available; candidates must be eligible to work in Germany without sponsorship. What You'll Do: Own the end-to-end customer journey from onboarding through adoption and expansion. Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term partnerships. Lead onboarding and implementation to ensure quick time-to-value and sustained engagement. Run workshops and training sessions to accelerate product adoption and share best practices. Translate customer feedback into actionable insights and actively influence the product roadmap. Help customers unlock measurable efficiency gains and savings, and support them during key negotiations. Manage accounts with a focus on retention, growth, and strategic partnership development. Collaborate closely with product, sales, and engineering to ensure customer needs shape development priorities. What We're Looking For: Required: 1+ years of experience in customer success, account management, or client relationship management in SaaS, B2B, or consulting. Excellent verbal and written communication skills wi
Join a fast-growing AI startup backed by Y Combinator in Munich as their first Customer Success Manager. This seed-stage B2B SaaS company automates quoting and order processing for distributors and manufacturers using AI, helping sales teams reduce manual work and close more deals. You will own the full post-sales customer journey and collaborate with the Chief Product Officer, sales, and engineering to drive retention, expansion, and product adoption. No visa sponsorship is available; candidates must be eligible to work in Germany without sponsorship. What You'll Do: Own the end-to-end customer journey from onboarding through adoption and expansion. Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term partnerships. Lead onboarding and implementation to ensure quick time-to-value and sustained engagement. Run workshops and training sessions to accelerate product adoption and share best practices. Translate customer feedback into actionable insights and actively influence the product roadmap. Help customers unlock measurable efficiency gains and savings, and support them during key negotiations. Manage accounts with a focus on retention, growth, and strategic partnership development. Collaborate closely with product, sales, and engineering to ensure customer needs shape development priorities. What We're Looking For: Required: 1+ years of experience in customer success, account management, or client relationship management in SaaS, B2B, or consulting. Excellent verbal and written communication skills wi
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