Samsara’s Customer Success Programs team leads transformational initiatives across the Customer Success organization. The Senior Program Manager I will prioritize, implement, and lead large-scale programs by partnering with Customer Success, Revenue, and Customer Operations leaders to identify priorities, scope initiatives, and deliver outcomes that improve both customer and employee experience. What you’ll do: Lead program scoping, planning, and execution; drive cross-functional collaboration; deliver impactful reporting and KPI-driven results; identify and solve operational problems by building processes, tools, dashboards, and metrics; champion Samsara’s cultural principles and contribute to a growth-minded, inclusive culture. What we’re looking for: Bachelor’s degree; 6–8 years in program management, customer success operations, strategy or consulting, ideally in a high-growth SaaS environment; track record of launching transformational initiatives that improve customer experience and scalability; strong problem-solving, data-driven decision-making, and communication skills; ability to influence executives and stakeholders; diplomacy under pressure. Preferred: experience with B2B hardware and SaaS; PMP/Agile/Prosci or similar certifications; experience in global Operations or Customer Success. Location and format: Remote OK; remote-friendly in the United States with a Georgia-based location option; this is a remote role and candidates must have the right to work in the United States. Compensation/Rewards: See total rewards section in the j
Samsara’s Customer Success Programs team leads transformational initiatives across the Customer Success organization. The Senior Program Manager I will prioritize, implement, and lead large-scale programs by partnering with Customer Success, Revenue, and Customer Operations leaders to identify priorities, scope initiatives, and deliver outcomes that improve both customer and employee experience. What you’ll do: Lead program scoping, planning, and execution; drive cross-functional collaboration; deliver impactful reporting and KPI-driven results; identify and solve operational problems by building processes, tools, dashboards, and metrics; champion Samsara’s cultural principles and contribute to a growth-minded, inclusive culture. What we’re looking for: Bachelor’s degree; 6–8 years in program management, customer success operations, strategy or consulting, ideally in a high-growth SaaS environment; track record of launching transformational initiatives that improve customer experience and scalability; strong problem-solving, data-driven decision-making, and communication skills; ability to influence executives and stakeholders; diplomacy under pressure. Preferred: experience with B2B hardware and SaaS; PMP/Agile/Prosci or similar certifications; experience in global Operations or Customer Success. Location and format: Remote OK; remote-friendly in the United States with a Georgia-based location option; this is a remote role and candidates must have the right to work in the United States. Compensation/Rewards: See total rewards section in the j
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