Appian is seeking a strategic, high-impact Program Manager to architect and lead key initiatives that elevate our Public Sector customer experience. The role designs and executes enterprise-wide programs that accelerate onboarding, drive product adoption, unlock value realization, and secure renewals to ensure mission-critical outcomes for government clients. The ideal candidate is a visionary customer advocate with a proven track record of scaling customer-centric initiatives in the B2B SaaS space and will operate as the connective tissue between Sales, Product, Marketing, and Support. This position is based at Appian's headquarters in McLean, Virginia. While in-person collaboration is valued, the office presence is required five days a week, unless on a customer site. Responsibilities include designing and implementing customer success programs for the US Army, leading cross-functional initiatives from initiation through completion, developing a strategic roadmap, serving as the voice of the customer, establishing KPIs (including customer health, NPS, churn, and renewals), collaborating with leaders to deliver a cohesive customer experience across touchpoints, building relationships with key stakeholders, mitigating risks, fostering a customer-centric culture, and mentoring the Customer Success team. Basic Qualifications: Bachelor's degree; 10+ years of program management delivering complex technology modernization initiatives for the Army or federal agencies; PMP or PgMP certification and agile certifications (e.g., Certified Scrum Master, SAFe Agilist); proven ability t

Appian is seeking a strategic, high-impact Program Manager to architect and lead key initiatives that elevate our Public Sector customer experience. The role designs and executes enterprise-wide programs that accelerate onboarding, drive product adoption, unlock value realization, and secure renewals to ensure mission-critical outcomes for government clients. The ideal candidate is a visionary customer advocate with a proven track record of scaling customer-centric initiatives in the B2B SaaS space and will operate as the connective tissue between Sales, Product, Marketing, and Support. This position is based at Appian's headquarters in McLean, Virginia. While in-person collaboration is valued, the office presence is required five days a week, unless on a customer site. Responsibilities include designing and implementing customer success programs for the US Army, leading cross-functional initiatives from initiation through completion, developing a strategic roadmap, serving as the voice of the customer, establishing KPIs (including customer health, NPS, churn, and renewals), collaborating with leaders to deliver a cohesive customer experience across touchpoints, building relationships with key stakeholders, mitigating risks, fostering a customer-centric culture, and mentoring the Customer Success team. Basic Qualifications: Bachelor's degree; 10+ years of program management delivering complex technology modernization initiatives for the Army or federal agencies; PMP or PgMP certification and agile certifications (e.g., Certified Scrum Master, SAFe Agilist); proven ability t