IXL Learning is seeking a Key Account Manager to join our account management team in Raleigh, NC. This role focuses on building and maintaining relationships with 30–50 key clients, coordinating cross-functional projects, and driving customer success through product adoption, usage and engagement. The Key Account Manager acts as the single point of contact and collaborates with internal teams and the field sales manager to plan strategic go-forward initiatives and deliver timely, effective solutions. You will develop relationships with strategic clients, provide account performance insights, and support successful implementations, ensuring ongoing customer satisfaction. The ideal candidate is proactive, well organized, personable, and an excellent communicator who thrives in a fast-paced environment and is motivated by delivering value to customers.
IXL Learning is seeking a Key Account Manager to join our account management team in Raleigh, NC. This role focuses on building and maintaining relationships with 30–50 key clients, coordinating cross-functional projects, and driving customer success through product adoption, usage and engagement. The Key Account Manager acts as the single point of contact and collaborates with internal teams and the field sales manager to plan strategic go-forward initiatives and deliver timely, effective solutions. You will develop relationships with strategic clients, provide account performance insights, and support successful implementations, ensuring ongoing customer satisfaction. The ideal candidate is proactive, well organized, personable, and an excellent communicator who thrives in a fast-paced environment and is motivated by delivering value to customers.
What you'll be doing: - Own day-to-day program management for 30–50 key clients and coordinate projects across internal groups - Identify, manage, and resolve client issues in collaboration with internal teams - Work with field sales to develop and manage targeted campaigns to upsell and expand business relationships - Partner with the IXL Professional Learning Group to understand client needs and professional development requirements - Track and report performance, analyze account data, and present results with tactical recommendations - Demonstrate deep knowledge of IXL products and related K-12 programs to support clients - Communicate product enhancements and benefits to clients
What we're looking for: - BA/BS degree - 5+
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What you'll be doing: - Own day-to-day program management for 30–50 key clients and coordinate projects across internal groups - Identify, manage, and resolve client issues in collaboration with internal teams - Work with field sales to develop and manage targeted campaigns to upsell and expand business relationships - Partner with the IXL Professional Learning Group to understand client needs and professional development requirements - Track and report performance, analyze account data, and present results with tactical recommendations - Demonstrate deep knowledge of IXL products and related K-12 programs to support clients - Communicate product enhancements and benefits to clients
What we're looking for: - BA/BS degree - 5+
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Based on: Key Account Manager
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