Prolec GE, a part of the GE Vernova Group, is seeking a Quality & Technical Support Leader to strengthen field service operations for power transformer projects. The role combines technical expertise, quality management, productivity initiatives, and continuous improvement practices to support project execution, failure analysis, standard work, and customer satisfaction across power transmission and distribution transformer programs.

What you’ll do: - Provide technical support for Operational Excellence initiatives within the Field Services Division. - Implement standardized work processes and continuous improvement initiatives to optimize field service operations and enhance customer satisfaction. - Drive continuous improvement by reducing waste such as rework, waiting, overprocessing, transportation, and excess inventory. - Lead technical and field support during project execution, including problem-solving and failure analyses. - Provide updates on project objectives, performance metrics, issues, and risks to senior leadership. - Translate the Voice of the Customer into measurable service and quality improvements. - Investigate service shortfalls, issues, and customer complaints; recommend and implement sustainable process improvements. - Collaborate with Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service, Components, and outside sales representatives to improve performance and customer satisfaction. - Support project management activities, engineering design requirements, speci

Prolec GE, a part of the GE Vernova Group, is seeking a Quality & Technical Support Leader to strengthen field service operations for power transformer projects. The role combines technical expertise, quality management, productivity initiatives, and continuous improvement practices to support project execution, failure analysis, standard work, and customer satisfaction across power transmission and distribution transformer programs.

What you’ll do: - Provide technical support for Operational Excellence initiatives within the Field Services Division. - Implement standardized work processes and continuous improvement initiatives to optimize field service operations and enhance customer satisfaction. - Drive continuous improvement by reducing waste such as rework, waiting, overprocessing, transportation, and excess inventory. - Lead technical and field support during project execution, including problem-solving and failure analyses. - Provide updates on project objectives, performance metrics, issues, and risks to senior leadership. - Translate the Voice of the Customer into measurable service and quality improvements. - Investigate service shortfalls, issues, and customer complaints; recommend and implement sustainable process improvements. - Collaborate with Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service, Components, and outside sales representatives to improve performance and customer satisfaction. - Support project management activities, engineering design requirements, speci