Strategic Customer Success Manager based in New York, United States, with a hybrid work arrangement. This role expands customer relationships to create cross-sell and upsell opportunities, leads value-focused conversations with senior stakeholders, and oversees delivery programs aligned to customer priorities. The candidate coaches the team to develop and deliver strategic roadmaps in partnership with executives for program planning, and prioritizes engagements to achieve agreed-upon customer outcomes. The position drives customer value, supports adoption of Microsoft products and services, and aims to maximize customer retention while minimizing churn. It includes people management responsibilities, including developing team members and managing performance. Qualifications include a Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field with 4+ years of relevant experience (or a Bachelor’s with 6+ years), plus 3+ years of people management, PMI or Prosci certifications preferred. The typical base pay range for this role in the United States is USD 130,900 per year, with location-specific ranges in the San Francisco Bay Area and New York City metropolitan area between USD 165,300 per year. This position will be open for a minimum of 5 days. Microsoft is an equal opportunity employer.

Strategic Customer Success Manager based in New York, United States, with a hybrid work arrangement. This role expands customer relationships to create cross-sell and upsell opportunities, leads value-focused conversations with senior stakeholders, and oversees delivery programs aligned to customer priorities. The candidate coaches the team to develop and deliver strategic roadmaps in partnership with executives for program planning, and prioritizes engagements to achieve agreed-upon customer outcomes. The position drives customer value, supports adoption of Microsoft products and services, and aims to maximize customer retention while minimizing churn. It includes people management responsibilities, including developing team members and managing performance. Qualifications include a Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field with 4+ years of relevant experience (or a Bachelor’s with 6+ years), plus 3+ years of people management, PMI or Prosci certifications preferred. The typical base pay range for this role in the United States is USD 130,900 per year, with location-specific ranges in the San Francisco Bay Area and New York City metropolitan area between USD 165,300 per year. This position will be open for a minimum of 5 days. Microsoft is an equal opportunity employer.