Otter is seeking a Senior Software Engineer to own and evolve Revenue Recapture, our automated tool that helps restaurants recover funds lost to third‑party delivery platform errors, unwarranted refunds, and chargebacks. You will design and build end‑to‑end automation to improve dispute effectiveness and move toward a fully no‑humans‑in‑the‑loop process—from data ingestion and decisioning to filing, tracking, and resolution. You will develop scalable, reliable backend services in Java and build intuitive frontend experiences that surface dispute status, outcomes, and insights. You will drive automation and win rates through experimentation and define and track success metrics. You will ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience. You will collaborate with Product, Data, Operations, and Support to translate customer feedback into product and engineering improvements.
Otter is seeking a Senior Software Engineer to own and evolve Revenue Recapture, our automated tool that helps restaurants recover funds lost to third‑party delivery platform errors, unwarranted refunds, and chargebacks. You will design and build end‑to‑end automation to improve dispute effectiveness and move toward a fully no‑humans‑in‑the‑loop process—from data ingestion and decisioning to filing, tracking, and resolution. You will develop scalable, reliable backend services in Java and build intuitive frontend experiences that surface dispute status, outcomes, and insights. You will drive automation and win rates through experimentation and define and track success metrics. You will ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience. You will collaborate with Product, Data, Operations, and Support to translate customer feedback into product and engineering improvements.
What you’ll need: A customer‑obsessed engineer who prioritizes the best outcomes for restaurant owners and measures impact in real results (e.g., dollars recovered, issues prevented). Strong ownership—taking accountability from design through long‑term support—and a habit of continuous improvement. Ability to context‑switch quickly, handle ambiguity, and deliver in a fast‑moving environment with evolving priorities. Backend experience in Java building reliable, distributed systems, with the ability to work across the stack including frontend development. Clear, concise communicator who can explain ideas, trade‑offs, a
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What you’ll need: A customer‑obsessed engineer who prioritizes the best outcomes for restaurant owners and measures impact in real results (e.g., dollars recovered, issues prevented). Strong ownership—taking accountability from design through long‑term support—and a habit of continuous improvement. Ability to context‑switch quickly, handle ambiguity, and deliver in a fast‑moving environment with evolving priorities. Backend experience in Java building reliable, distributed systems, with the ability to work across the stack including frontend development. Clear, concise communicator who can explain ideas, trade‑offs, a
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