Marqeta is seeking a Senior Production Support Engineer to ensure customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for customers, handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge across technologies will support a wide range of problems and you will collaborate with Engineering to manage software updates and bug fixes. You will become a Marqeta product expert and act as a customer advocate, ensuring customer needs are heard in product development and service delivery. This role supports Flexible First and can be performed remotely anywhere in the United States or from the Oakland, CA office in the Pacific Timezone. Responsibilities include: responding to inquiries via tickets and emails; owning issue investigations and escalations; problem solving, root cause analysis, and corrective action planning; cross-functional coordination to resolve issues; providing on-call support; mentoring junior resources; driving automation and process improvements; documenting learnings; and providing feedback to product, engineering, design, and information development teams. Requirements include: 8+ years of experience in technical support, production support, or IT support for B2B customers; card payments industry experience preferred (Visa/Mastercard flows, 3DS, tokenization); strong written and verbal communication skills with the ability to engage both technical and non-technical stakeholders; API knowledge and troubleshooting; exp

Marqeta is seeking a Senior Production Support Engineer to ensure customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for customers, handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge across technologies will support a wide range of problems and you will collaborate with Engineering to manage software updates and bug fixes. You will become a Marqeta product expert and act as a customer advocate, ensuring customer needs are heard in product development and service delivery. This role supports Flexible First and can be performed remotely anywhere in the United States or from the Oakland, CA office in the Pacific Timezone. Responsibilities include: responding to inquiries via tickets and emails; owning issue investigations and escalations; problem solving, root cause analysis, and corrective action planning; cross-functional coordination to resolve issues; providing on-call support; mentoring junior resources; driving automation and process improvements; documenting learnings; and providing feedback to product, engineering, design, and information development teams. Requirements include: 8+ years of experience in technical support, production support, or IT support for B2B customers; card payments industry experience preferred (Visa/Mastercard flows, 3DS, tokenization); strong written and verbal communication skills with the ability to engage both technical and non-technical stakeholders; API knowledge and troubleshooting; exp