Position overview: The Customer Service Inside Sales Coordinator supports the Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The role emphasizes excellence, quality of service, positive behavior, commitment, and accountability, with a focus on communication, teamwork, and product knowledge.

Responsibilities

Qualifications:

Identify obsolete parts in the field and provide quotes for technically sound replacements
Accurately communicate technical specifications
Provide basic technical support to customers and collaborate with suppliers as needed
Prepare, analyze, and present data used for department metrics
Continuously learn and expand knowledge of Mikron Automation products
Enter and process sales orders into SAP ERP
Update and maintain customer information in Salesforce CRM
Provide account support to assist Customer Service Key Account Managers
Manage blanket and special orders
Coordinate with appropriate personnel to process RMAs
Attend team meetings to understand priorities
Perform other duties as assigned
Must be eligible to work in the United States
Valid state driver’s license
Availability to work overtime
Minimum 3 years of related customer service experience in a manufacturing environment
Strong computer skills (Microsoft Office); familiarity with SAP is a plus
Ability to work hands-on, as part of a team or independently; may require of

About the role

Inside Sales Coordinator – Customer Service

Position overview: The Customer Service Inside Sales Coordinator supports the Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The role emphasizes excellence, quality of service, positive behavior, commitment, and accountability, with a focus on communication, teamwork, and product knowledge.

Responsibilities

Qualifications:

Identify obsolete parts in the field and provide quotes for technically sound replacements
Accurately communicate technical specifications
Provide basic technical support to customers and collaborate with suppliers as needed
Prepare, analyze, and present data used for department metrics
Continuously learn and expand knowledge of Mikron Automation products
Enter and process sales orders into SAP ERP
Update and maintain customer information in Salesforce CRM
Provide account support to assist Customer Service Key Account Managers
Manage blanket and special orders
Coordinate with appropriate personnel to process RMAs
Attend team meetings to understand priorities
Perform other duties as assigned
Must be eligible to work in the United States
Valid state driver’s license
Availability to work overtime
Minimum 3 years of related customer service experience in a manufacturing environment
Strong computer skills (Microsoft Office); familiarity with SAP is a plus
Ability to work hands-on, as part of a team or independently; may require of