Technical Support Engineer

StarTree

RemotePosted July 29, 2026

About the role

StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. This is a remote role in the United States. As a Technical Support Engineer, you will be the critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction. You will become a subject matter expert on Apache Pinot and the StarTree Platform, delivering on-call support for urgent production issues and acting as a trusted advisor for resolving complex challenges. StarTree places a strong emphasis on learning and growth, helping you continuously build technical skills and contribute to the evolution of the platform.

Technical Support Engineer

StarTree

RemotePosted July 29, 2026

About the role

StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. This is a remote role in the United States. As a Technical Support Engineer, you will be the critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction. You will become a subject matter expert on Apache Pinot and the StarTree Platform, delivering on-call support for urgent production issues and acting as a trusted advisor for resolving complex challenges. StarTree places a strong emphasis on learning and growth, helping you continuously build technical skills and contribute to the evolution of the platform.

Responsibilities

Collaborate with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with Zoom available for more complex cases.
Document solutions, best practices, and lessons learned; mentor and train team members to promote continuous improvement.
Represent the voice of the customer by sharing product feedback, feature requests, and trends with development teams to inform the product roadmap.
Create internal tooling and identify opportunities to improve processes to increase team efficiency.
Work effectively both independently and as part of a team, always aiming to delight customers and uphold StarTree’s values of service and responsiveness.
Work with advanced data technologies, including v

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