J.P. Morgan Healthcare Payments (a part of JPMorgan Chase & Co.) is seeking a Customer Success Associate to help healthcare providers maximize adoption and satisfaction with InstaMed products. This on-site role in Philadelphia, PA requires partnering with the Customer Success team and other cross-functional groups to ensure a seamless customer experience and to grow in a fast-paced environment. Responsibilities include executing product adoption, expansion, and retention activities; attending regular account meetings; investigating and resolving customer issues promptly; tracking and analyzing key customer success metrics; building strong relationships with customers’ operational, technical, and financial stakeholders; identifying service and utilization trends to drive revenue retention; managing service escalations and coordinating feature releases with customers; and collaborating with other teams to support customers. Required qualifications include 2+ years in customer success or a related field, strong verbal and written communication, comfort with learning new technologies, analytical thinking, the ability to communicate effectively with both technical and business stakeholders, and healthcare industry experience of at least 2 years. Preferred qualifications include healthcare technology experience and a bachelor’s degree or higher or equivalent work experience. JPMorgan Chase & Co. emphasizes equal opportunity employment and a diverse workforce and offers a range of benefits.

J.P. Morgan Healthcare Payments (a part of JPMorgan Chase & Co.) is seeking a Customer Success Associate to help healthcare providers maximize adoption and satisfaction with InstaMed products. This on-site role in Philadelphia, PA requires partnering with the Customer Success team and other cross-functional groups to ensure a seamless customer experience and to grow in a fast-paced environment. Responsibilities include executing product adoption, expansion, and retention activities; attending regular account meetings; investigating and resolving customer issues promptly; tracking and analyzing key customer success metrics; building strong relationships with customers’ operational, technical, and financial stakeholders; identifying service and utilization trends to drive revenue retention; managing service escalations and coordinating feature releases with customers; and collaborating with other teams to support customers. Required qualifications include 2+ years in customer success or a related field, strong verbal and written communication, comfort with learning new technologies, analytical thinking, the ability to communicate effectively with both technical and business stakeholders, and healthcare industry experience of at least 2 years. Preferred qualifications include healthcare technology experience and a bachelor’s degree or higher or equivalent work experience. JPMorgan Chase & Co. emphasizes equal opportunity employment and a diverse workforce and offers a range of benefits.