Account Manager

Air Fayre

On-sitePosted July 29, 2026

About the role

Air Fayre is an award-winning airline catering team seeking an Account Manager to ensure service levels for our airline client and to advocate for the customer within the operation. The role partners with operations leadership and the client to identify service gaps, address urgent issues, and drive practical improvements in performance, communication, and compliance. You will work closely with the General Manager, department leaders, and the airline client to maintain alignment on service expectations, performance results, and corrective actions.

Account Manager

Air Fayre

On-sitePosted July 29, 2026

About the role

Air Fayre is an award-winning airline catering team seeking an Account Manager to ensure service levels for our airline client and to advocate for the customer within the operation. The role partners with operations leadership and the client to identify service gaps, address urgent issues, and drive practical improvements in performance, communication, and compliance. You will work closely with the General Manager, department leaders, and the airline client to maintain alignment on service expectations, performance results, and corrective actions.

Responsibilities

Communicate customer requirements, including changes to service, schedules, menus, and specifications, to keep operational teams aligned.
Monitor daily flight progress, service levels, and key performance indicators; investigate delays, shortages, and service issues; escalate as needed.
Report customer feedback, complete operational and safety audits, and help ensure compliance with customer standards, food safety, and internal procedures.
Address day-to-day exceptions, identify root causes of service gaps, and partner with leaders to implement and follow through on corrective actions.
Serve as liaison with the airline client through regular meetings, service reviews, station visits, and follow-up on performance improvement actions.
Manage airline-related administrative needs such as equipment balance, provisioning accuracy, billing support, and required customs documentation.
Support training and communication by preparing customer visuals, helping with menu presentations, and reinforcing service

Track similar jobs

Get email alerts when new roles like this are posted.

Based on: Account Manager

See how this role matches your resume

Sign in to get an AI match score and personalized feed.

Create account Sign in

More in Engineering

Product Fintech SaaS Remote-first Berlin