SONIFI Solutions is seeking a full-time, on-site Technical Support Tier 2 – Level 1 to join the Technical Assistance Center in Sioux Falls, SD. The role provides phone and email support for SONIFI’s hospitality technology systems, troubleshooting issues related to system software and hardware, customer portals and remote access tools, Internet connectivity and Wi-Fi networks, and MATV/video delivery systems. Responsibilities include documenting activity in Salesforce, assisting with data gathering and reporting, identifying patterns in support cases, and contributing to continuous improvements. The position operates in a 24/7 support environment with fixed or rotating shifts, including nights, weekends, and holidays. Requirements include an Associate’s degree in a technical field or equivalent experience, comfort with phone-based support and remote troubleshooting, basic knowledge of Cisco routers and switches, wireless networking protocols, OSI model and routing concepts, effective verbal and written communication, and the ability to follow structured procedures. This is a technical support role focused on issue resolution, not a network engineering role; ideal candidates are hands-on troubleshooters. This on-site role is based in Sioux Falls, SD. Local candidates only.

SONIFI Solutions is seeking a full-time, on-site Technical Support Tier 2 – Level 1 to join the Technical Assistance Center in Sioux Falls, SD. The role provides phone and email support for SONIFI’s hospitality technology systems, troubleshooting issues related to system software and hardware, customer portals and remote access tools, Internet connectivity and Wi-Fi networks, and MATV/video delivery systems. Responsibilities include documenting activity in Salesforce, assisting with data gathering and reporting, identifying patterns in support cases, and contributing to continuous improvements. The position operates in a 24/7 support environment with fixed or rotating shifts, including nights, weekends, and holidays. Requirements include an Associate’s degree in a technical field or equivalent experience, comfort with phone-based support and remote troubleshooting, basic knowledge of Cisco routers and switches, wireless networking protocols, OSI model and routing concepts, effective verbal and written communication, and the ability to follow structured procedures. This is a technical support role focused on issue resolution, not a network engineering role; ideal candidates are hands-on troubleshooters. This on-site role is based in Sioux Falls, SD. Local candidates only.