Customer Support Technician – Department: Claims Management. Employment Type: Permanent – Full Time. Location: Stoke, United Kingdom. Reports To: Stephanie Peel. Description: The Loss Adjuster Technician supports Adjusters in managing property claims over £25k, handling communication with clients, suppliers, and customers, and independently progressing claims within delegated authority. The role requires strong communication, organisational skills, and experience in property claims. What will your day look like: - Managing claims alongside Adjusters and independently when needed - Handling inbound and outbound calls with customers, suppliers, and clients - Reviewing and issuing reports - Resolving queries and complaints - Appointing and managing suppliers - Supporting technical decisions within delegated authority - Managing emails, tasks, and caseloads efficiently Knowledge and Abilities: - 2+ years in property claims management - Ability to review scopes of work and spot errors - Understanding of claim reserving - Strong written and verbal communication - Good numeracy, literacy, and IT skills - Excellent time management - Proactive, enthusiastic, polite phone manner - Team player Benefits: The role includes a range of benefits and development opportunities as part of the Davies employment package, including professional qualifications support, leadership programmes, flexible working options, pension and life assurance, employee discounts, and wellbeing initiatives.

Customer Support Technician – Department: Claims Management. Employment Type: Permanent – Full Time. Location: Stoke, United Kingdom. Reports To: Stephanie Peel. Description: The Loss Adjuster Technician supports Adjusters in managing property claims over £25k, handling communication with clients, suppliers, and customers, and independently progressing claims within delegated authority. The role requires strong communication, organisational skills, and experience in property claims. What will your day look like: - Managing claims alongside Adjusters and independently when needed - Handling inbound and outbound calls with customers, suppliers, and clients - Reviewing and issuing reports - Resolving queries and complaints - Appointing and managing suppliers - Supporting technical decisions within delegated authority - Managing emails, tasks, and caseloads efficiently Knowledge and Abilities: - 2+ years in property claims management - Ability to review scopes of work and spot errors - Understanding of claim reserving - Strong written and verbal communication - Good numeracy, literacy, and IT skills - Excellent time management - Proactive, enthusiastic, polite phone manner - Team player Benefits: The role includes a range of benefits and development opportunities as part of the Davies employment package, including professional qualifications support, leadership programmes, flexible working options, pension and life assurance, employee discounts, and wellbeing initiatives.