Responsibilities

• Audit merchant support operations: top request categories, costs, root causes, and product potential.
• Determine which issues should be automated, addressed through process improvements, or deprioritized.
• Prioritize product features with the support team, backed by data.
• Build and own the merchant self-service platform so merchants can resolve most issues without contacting support.
• Contribute to merchant onboarding and product listing improvements as part of the broader team.
• Set up and track metrics: self-service rate, merchant satisfaction.

Requirements

Relocation: full assistance for re

• 4-5+ years as a Product Manager; strong middle to early senior level.
• Operational or platform background: experience with operational, platform, or marketplace products.
• Hands-on with AI tools and no-code solutions to ship without waiting on engineering.
• Impact-oriented: proactively finds opportunities rather than waiting to be assigned tasks.
• Ability to maintain day-to-day operational stability while driving change.
• Data-backed prioritization; ability to say no when needed.
• Language and location: conversational English; based in Lisbon or open to relocation.

Responsibilities

• Audit merchant support operations: top request categories, costs, root causes, and product potential.
• Determine which issues should be automated, addressed through process improvements, or deprioritized.
• Prioritize product features with the support team, backed by data.
• Build and own the merchant self-service platform so merchants can resolve most issues without contacting support.
• Contribute to merchant onboarding and product listing improvements as part of the broader team.
• Set up and track metrics: self-service rate, merchant satisfaction.

Requirements

Relocation: full assistance for re

• 4-5+ years as a Product Manager; strong middle to early senior level.
• Operational or platform background: experience with operational, platform, or marketplace products.
• Hands-on with AI tools and no-code solutions to ship without waiting on engineering.
• Impact-oriented: proactively finds opportunities rather than waiting to be assigned tasks.
• Ability to maintain day-to-day operational stability while driving change.
• Data-backed prioritization; ability to say no when needed.
• Language and location: conversational English; based in Lisbon or open to relocation.

Legal

• Privacy
• Terms
• Cookies

Legal

• Privacy
• Terms
• Cookies