We are seeking a Portuguese-speaking Customer Support Specialist to join our Learning Consultants team in Lisbon. In this strategic role, you will be the direct point of contact for our students, helping them have the best possible experience during their training journey and collecting valuable feedback about our teachers and services. At goFLUENT, the Customer Support service is unique: we work with empathy, dedication, and attention to detail to ensure an excellent learning experience for our students. Your responsibilities will be: - Become an expert on our products and services, presenting goFLUENT's language training to new students. - Ensure the best journey for students, offering clear, fast, and effective support in case of questions or problems. - Communicate with students through various channels (phone, email, chat). - Collaborate with internal teams to ensure smooth and coherent communication. - Be proactive in proposing improvements to internal procedures and gather feedback to increase service quality. You will like this role if... - You speak Portuguese fluently (oral and written) and have good English knowledge. - You have previous experience in customer service or customer support. - You can manage complex situations with empathy and a problem-solving mindset. - You are organized, autonomous, responsible, and efficient. - You can work under pressure and manage multiple tasks simultaneously. - Knowledge of tools like MS Office and Google Workspace is a differentiator. What we offer: - A young, dynamic, and international work environment in a Swiss-founded c

We are seeking a Portuguese-speaking Customer Support Specialist to join our Learning Consultants team in Lisbon. In this strategic role, you will be the direct point of contact for our students, helping them have the best possible experience during their training journey and collecting valuable feedback about our teachers and services. At goFLUENT, the Customer Support service is unique: we work with empathy, dedication, and attention to detail to ensure an excellent learning experience for our students. Your responsibilities will be: - Become an expert on our products and services, presenting goFLUENT's language training to new students. - Ensure the best journey for students, offering clear, fast, and effective support in case of questions or problems. - Communicate with students through various channels (phone, email, chat). - Collaborate with internal teams to ensure smooth and coherent communication. - Be proactive in proposing improvements to internal procedures and gather feedback to increase service quality. You will like this role if... - You speak Portuguese fluently (oral and written) and have good English knowledge. - You have previous experience in customer service or customer support. - You can manage complex situations with empathy and a problem-solving mindset. - You are organized, autonomous, responsible, and efficient. - You can work under pressure and manage multiple tasks simultaneously. - Knowledge of tools like MS Office and Google Workspace is a differentiator. What we offer: - A young, dynamic, and international work environment in a Swiss-founded c