We are seeking an Account Manager to manage, optimize, and grow a portfolio of international clients within our Tech division in a high-tech contract logistics environment. You will serve as a strategic partner to customers, handling commercial, financial, and project matters, including contract and revenue development, invoicing, and coordinating change initiatives and implementation projects (e.g., system enhancements or new logistics processes). You will act as the primary liaison between customers and internal teams to ensure successful delivery of projects and changes.

Responsibilities

Qualifications:

Manage and grow customer relationships within a complex contract logistics setting
Analyze and improve SLA performance, KPIs, and commercial results
Lead Monthly/Quarterly Business Reviews (MBRs/QBRs) and translate data into concrete improvement actions
Identify commercial opportunities such as upselling, contract expansions, and service improvements
Manage contracts, pricing, indexations, and commercial agreements
Collaborate with operations, customer support, and business support teams to ensure excellent service and operational performance
Work with other Account Managers and report to the Key Account Manager
Bachelor’s degree in supply chain, logistics, or business (or equivalent)
Experience in account management or contract management in contract logistics
Experience with KPI management, commercial analyses, and stakeholder management
Strong English communication skills
Experience with SAP or s

About the role

Account Manager – Venlo, Netherlands (Hybrid)

We are seeking an Account Manager to manage, optimize, and grow a portfolio of international clients within our Tech division in a high-tech contract logistics environment. You will serve as a strategic partner to customers, handling commercial, financial, and project matters, including contract and revenue development, invoicing, and coordinating change initiatives and implementation projects (e.g., system enhancements or new logistics processes). You will act as the primary liaison between customers and internal teams to ensure successful delivery of projects and changes.

Responsibilities

Qualifications:

Manage and grow customer relationships within a complex contract logistics setting
Analyze and improve SLA performance, KPIs, and commercial results
Lead Monthly/Quarterly Business Reviews (MBRs/QBRs) and translate data into concrete improvement actions
Identify commercial opportunities such as upselling, contract expansions, and service improvements
Manage contracts, pricing, indexations, and commercial agreements
Collaborate with operations, customer support, and business support teams to ensure excellent service and operational performance
Work with other Account Managers and report to the Key Account Manager
Bachelor’s degree in supply chain, logistics, or business (or equivalent)
Experience in account management or contract management in contract logistics
Experience with KPI management, commercial analyses, and stakeholder management
Strong English communication skills
Experience with SAP or s

Track similar jobs

Get email alerts when new roles like this are posted.

Based on: Account Manager

See how this role matches your resume

Sign in to get an AI match score and personalized feed.

Create account Sign in

More in Engineering

Product Fintech SaaS Remote-first Berlin