Lyra Technology Group is seeking an Account Manager for Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account growth, serving as the trusted partner for technology decisions rather than just a point of contact. This role blends relationship management with a working knowledge of each client’s business and IT environment, driving quarterly business reviews and roadmap conversations to maximize value from the partnership. You will own net revenue retention for an assigned book of business and work cross-functionally with service delivery, technical support, and sales to meet client needs and identify expansion opportunities early. Key responsibilities include managing client relationships from onboarding through renewal; leading upsell and cross-sell conversations; maintaining a healthy pipeline; coordinating quarterly business reviews; building technology roadmaps aligned with client goals; staying current on endpoint protection, identity and access management, backup/DR, Microsoft 365 and Azure, network infrastructure, and relevant compliance frameworks; collaborating with cross-functional teams; providing feedback on trends and service gaps. Qualifications include 3+ years in account management or B2B client-facing roles; familiarity with IT services/MSP environments; proven track record of retaining clients and growing revenue; strong communication and stakeholder engagement from IT managers to C-suite; experience with CRM (HubSpot or similar) and PSA (ConnectWise) preferred; organized, proactive, risk-aware. Base com

Lyra Technology Group is seeking an Account Manager for Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account growth, serving as the trusted partner for technology decisions rather than just a point of contact. This role blends relationship management with a working knowledge of each client’s business and IT environment, driving quarterly business reviews and roadmap conversations to maximize value from the partnership. You will own net revenue retention for an assigned book of business and work cross-functionally with service delivery, technical support, and sales to meet client needs and identify expansion opportunities early. Key responsibilities include managing client relationships from onboarding through renewal; leading upsell and cross-sell conversations; maintaining a healthy pipeline; coordinating quarterly business reviews; building technology roadmaps aligned with client goals; staying current on endpoint protection, identity and access management, backup/DR, Microsoft 365 and Azure, network infrastructure, and relevant compliance frameworks; collaborating with cross-functional teams; providing feedback on trends and service gaps. Qualifications include 3+ years in account management or B2B client-facing roles; familiarity with IT services/MSP environments; proven track record of retaining clients and growing revenue; strong communication and stakeholder engagement from IT managers to C-suite; experience with CRM (HubSpot or similar) and PSA (ConnectWise) preferred; organized, proactive, risk-aware. Base com