What you will do: - Troubleshoot and resolve application and service issues in production environments, including implementing workarounds and preventive measures. - Conduct incident, ticket, and service interruption analyses, including root cause analysis (RCA). - Ensure timely resolution or escalation within agreed SLAs. - Participate in on-call rotations, including shift and weekend support as required. - Communicate clearly with customers and maintain ownership of incidents. - Analyze and resolve order fallouts, manual billing requests, payment issues, and other operational activities in coordination with business and technical teams. - Maintain and improve support documentation, runbooks, and knowledge base articles.

What you will need: - Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). - 3+ years of experience in software support, production support, or application operations. - Strong understanding of Java-based applications (code reading, log analysis; not heavy development). - Experience troubleshooting REST APIs and distributed systems. - Familiarity with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) from a support and release va

What you will do: - Troubleshoot and resolve application and service issues in production environments, including implementing workarounds and preventive measures. - Conduct incident, ticket, and service interruption analyses, including root cause analysis (RCA). - Ensure timely resolution or escalation within agreed SLAs. - Participate in on-call rotations, including shift and weekend support as required. - Communicate clearly with customers and maintain ownership of incidents. - Analyze and resolve order fallouts, manual billing requests, payment issues, and other operational activities in coordination with business and technical teams. - Maintain and improve support documentation, runbooks, and knowledge base articles.

What you will need: - Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). - 3+ years of experience in software support, production support, or application operations. - Strong understanding of Java-based applications (code reading, log analysis; not heavy development). - Experience troubleshooting REST APIs and distributed systems. - Familiarity with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) from a support and release va