Sales Manager

21c Museum Hotels

On-sitePosted July 28, 2026

Sales Manager

21c Museum Hotels

On-sitePosted July 28, 2026

About the role

Overview: This is a full-time, on-site Sales Manager role based in Durham, North Carolina, reporting to the Director of Sales & Marketing. The position sits within 21c Museum Hotels and focuses on group sales in corporate, SMERF, and association market segments to maximize revenue per available room.

Responsibilities

Qualifications:

Build and maintain client relationships through outside sales calls, mailings, networking, referrals, site tours, and representing the hotel at trade shows and events.
Conduct market analysis to identify demand gaps (30/60/90 days and beyond) and develop targeted sales and marketing plans.
Drive revenue growth in rooms and catering by meeting and exceeding revenue booking goals in line with the property's pricing strategy.
Analyze demand segments and sources of business to optimize revenue and profitability; monitor competition and leverage strengths.
Deliver exceptional service to guests; respond promptly to needs and expectations.
Maintain active involvement with key community organizations; finalize contracts for group bookings.
Coordinate with DOSM and hotel departments to plan function details (space, schedule, catering) and manage booking cut-off dates.
Prepare monthly performance reports (pace, inquiries, site visits, action plans) as requested.
Attend weekly revenue meetings and other internal briefings; perform other duties as assigned by the DOSM.
Excellent verbal and written communication skills; able to work independently with minimal supervision.
Strong sales acumen with proven ability to meet

About the role

Overview: This is a full-time, on-site Sales Manager role based in Durham, North Carolina, reporting to the Director of Sales & Marketing. The position sits within 21c Museum Hotels and focuses on group sales in corporate, SMERF, and association market segments to maximize revenue per available room.

Responsibilities

Qualifications:

Build and maintain client relationships through outside sales calls, mailings, networking, referrals, site tours, and representing the hotel at trade shows and events.
Conduct market analysis to identify demand gaps (30/60/90 days and beyond) and develop targeted sales and marketing plans.
Drive revenue growth in rooms and catering by meeting and exceeding revenue booking goals in line with the property's pricing strategy.
Analyze demand segments and sources of business to optimize revenue and profitability; monitor competition and leverage strengths.
Deliver exceptional service to guests; respond promptly to needs and expectations.
Maintain active involvement with key community organizations; finalize contracts for group bookings.
Coordinate with DOSM and hotel departments to plan function details (space, schedule, catering) and manage booking cut-off dates.
Prepare monthly performance reports (pace, inquiries, site visits, action plans) as requested.
Attend weekly revenue meetings and other internal briefings; perform other duties as assigned by the DOSM.
Excellent verbal and written communication skills; able to work independently with minimal supervision.
Strong sales acumen with proven ability to meet

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