Dialpad is seeking a Customer Success Engineer in Denver, Colorado for a hybrid role to support Customer Success Managers with technical guidance, live product demos, and system configuration. You’ll translate complex technical concepts for non-technical customers, demonstrate features including integrations from the Dialpad App Marketplace, and conduct proactive technical audits to improve outcomes. Your role will involve collaborating with CSMs to answer questions about Dialpad’s products and services, applying in-depth knowledge of our UCaaS/CCaaS offerings, and ensuring successful onboarding and enablement of partners. This role reports to the Customer Success Engineering leader, with preferred US Core Hours (Eastern, Mountain, or Pacific). Responsibilities include product demonstrations, proactive audits, and partnerships with enablement teams to uplift the technical capabilities of CS partners and customers. Requirements: 3+ years in UCaaS/CCaaS, knowledge of UCaaS/CCaaS, ability to complete Sales Engineering Demo Certification, and strong technical curiosity. Compensation details include a Colorado salary range of $133,025—$168,725 USD, with final pay determined by location, role, experience.

Dialpad is seeking a Customer Success Engineer in Denver, Colorado for a hybrid role to support Customer Success Managers with technical guidance, live product demos, and system configuration. You’ll translate complex technical concepts for non-technical customers, demonstrate features including integrations from the Dialpad App Marketplace, and conduct proactive technical audits to improve outcomes. Your role will involve collaborating with CSMs to answer questions about Dialpad’s products and services, applying in-depth knowledge of our UCaaS/CCaaS offerings, and ensuring successful onboarding and enablement of partners. This role reports to the Customer Success Engineering leader, with preferred US Core Hours (Eastern, Mountain, or Pacific). Responsibilities include product demonstrations, proactive audits, and partnerships with enablement teams to uplift the technical capabilities of CS partners and customers. Requirements: 3+ years in UCaaS/CCaaS, knowledge of UCaaS/CCaaS, ability to complete Sales Engineering Demo Certification, and strong technical curiosity. Compensation details include a Colorado salary range of $133,025—$168,725 USD, with final pay determined by location, role, experience.