Senior Customer Success Manager in New York, United States (on-site) at Klaviyo. Klaviyo CSMs are a critical part of our customers’ success, delivering the highest level of product knowledge and communication to consistently exceed expectations. We are seeking CSMs who are passionate about customer success, with strong technical skills and a background in email marketing or strategic marketing solutions. We value creative problem solvers who thrive in challenging environments and want to apply these skills to help our customers scale with Klaviyo. What you’ll do: Be passionate about your customers’ success and serve as the trusted advisor for approximately 40 customers. Develop tailored success plans to drive adoption of the Klaviyo platform and ensure customers achieve their goals. Identify and recommend additional Klaviyo products to increase customer revenue. Proactively review performance, address issues, and ensure consistent messaging and appropriate escalation. Collaborate cross-functionally with Onboarding, Customer Growth, and internal teams to achieve customer goals and deliver an excellent experience. Prioritize work and establish plans to resolve open issues promptly. Provide a combination of strategic guidance and tactical support. Communicate clearly with both technical and non-technical end users while supporting a range of technologies. Contribute feedback to Product for improvements and enhance customer engagement. Foster a positive, collaborative, empathetic, inclusive team environment. Transform workflows by putting AI at the center and building smarter s

Senior Customer Success Manager in New York, United States (on-site) at Klaviyo. Klaviyo CSMs are a critical part of our customers’ success, delivering the highest level of product knowledge and communication to consistently exceed expectations. We are seeking CSMs who are passionate about customer success, with strong technical skills and a background in email marketing or strategic marketing solutions. We value creative problem solvers who thrive in challenging environments and want to apply these skills to help our customers scale with Klaviyo. What you’ll do: Be passionate about your customers’ success and serve as the trusted advisor for approximately 40 customers. Develop tailored success plans to drive adoption of the Klaviyo platform and ensure customers achieve their goals. Identify and recommend additional Klaviyo products to increase customer revenue. Proactively review performance, address issues, and ensure consistent messaging and appropriate escalation. Collaborate cross-functionally with Onboarding, Customer Growth, and internal teams to achieve customer goals and deliver an excellent experience. Prioritize work and establish plans to resolve open issues promptly. Provide a combination of strategic guidance and tactical support. Communicate clearly with both technical and non-technical end users while supporting a range of technologies. Contribute feedback to Product for improvements and enhance customer engagement. Foster a positive, collaborative, empathetic, inclusive team environment. Transform workflows by putting AI at the center and building smarter s