Overview: The Patient Access Team Lead, on-site in Cedar Rapids, Iowa, United States, is a leadership role within UnityPoint Health. The position supervises patient access operations—including registration, scheduling, and insurance verification—to ensure efficient workflows, HIPAA compliance, and a positive patient experience. The incumbent provides leadership and training to staff, resolves complex billing and patient concerns, and implements quality assurance initiatives to improve satisfaction and operational performance. This role manages departmental schedules, supports financial counseling, and collaborates with healthcare providers to optimize the patient journey and revenue cycle. Responsibilities: Lead and develop the Patient Access team; oversee patient flow across departments to enable smooth transitions; ensure accurate registration and data entry in the EMR (including precertification requirements); coordinate with the Central Billing Office to resolve accounts; verify insurance coverage, communicate benefit details, assess financial liability, and assist patients in establishing payment plans or securing alternative funding. Maintain HIPAA and policy compliance while optimizing operations; support the Epic Patient Access system and train new staff; conduct departmental meetings, set agendas, take notes, and disseminate key information to the team. Stay current with industry changes in insurance policies, pre-certification requirements, and regulatory updates to ensure procedures reflect best practices. Qualifications: Education: High School Diploma or equival

Overview: The Patient Access Team Lead, on-site in Cedar Rapids, Iowa, United States, is a leadership role within UnityPoint Health. The position supervises patient access operations—including registration, scheduling, and insurance verification—to ensure efficient workflows, HIPAA compliance, and a positive patient experience. The incumbent provides leadership and training to staff, resolves complex billing and patient concerns, and implements quality assurance initiatives to improve satisfaction and operational performance. This role manages departmental schedules, supports financial counseling, and collaborates with healthcare providers to optimize the patient journey and revenue cycle. Responsibilities: Lead and develop the Patient Access team; oversee patient flow across departments to enable smooth transitions; ensure accurate registration and data entry in the EMR (including precertification requirements); coordinate with the Central Billing Office to resolve accounts; verify insurance coverage, communicate benefit details, assess financial liability, and assist patients in establishing payment plans or securing alternative funding. Maintain HIPAA and policy compliance while optimizing operations; support the Epic Patient Access system and train new staff; conduct departmental meetings, set agendas, take notes, and disseminate key information to the team. Stay current with industry changes in insurance policies, pre-certification requirements, and regulatory updates to ensure procedures reflect best practices. Qualifications: Education: High School Diploma or equival